Concur is an SAP Company
 

INCREASED PRODUCTIVITY
Concur Compleat

To optimize service and increase revenue, your agents need more opportunity to interact with customers. A customizable travel fulfillment system, Concur Compleat automates PNR processes, eliminating manual tasks so agents can get back to serving customers.

Take the manual out of process

Automate transactions to increase data integrity and agent productivity. Integrate with partner and client systems to improve customer service.

Problem

Your team is spending valuable time searching for low fares, securing seats, fixing tickets, ticketing PNRs (Passenger Name Records) and handling many other manual tasks.

Solution

There’s a better way. With Concur Compleat, once an agent has booked a trip and placed the PNR on a GDS queue, Concur Compleat manages the rest, from auto-ticketing and E-ticket tracking to contract management and communications.

Result

By automating PNR processes, Concur Compleat streamlines workflow so your agents can focus on higher value service.

Features of Concur Compleat

File Finishing & Reporting

Concur Compleat sees a cost code is missing, retrieves it and applies it to the PNR automatically.

Remote Data Access

Concur Compleat connects directly to databases so you can leverage customer data and deploy new business in just hours.

Auto-Ticketing

With Concur Compleat, you can customize data quality checks and reduce costly debit memos.

Fare Search

Concur Compleat lets you leverage contracts, custom logic and multi-GDS sources to always find the lowest fare.

Web Services

Concur Compleat connects to external web services so you can take advantage of third-party data to enhance services.

Quality Control

Concur Compleat validates passenger and ticket information and reduces the number of rejects and debit memos.