To optimize service and increase revenue, your agents need more opportunity to interact with customers. A customizable travel fulfillment system, Concur Compleat automates PNR processes, eliminating manual tasks so agents can get back to serving customers.
Take the manual out of process
Automate transactions to increase data integrity and agent productivity. Integrate with partner and client systems to improve customer service.
Your team is spending valuable time searching for low fares, securing seats, fixing tickets, ticketing PNRs (Passenger Name Records) and handling many other manual tasks.
There’s a better way. With Concur Compleat, once an agent has booked a trip and placed the PNR on a GDS queue, Concur Compleat manages the rest, from auto-ticketing and E-ticket tracking to contract management and communications.
By automating PNR processes, Concur Compleat streamlines workflow so your agents can focus on higher value service.
Features of Concur Compleat
File Finishing & Reporting
Concur Compleat sees a cost code is missing, retrieves it and applies it to the PNR automatically.
Remote Data Access
Concur Compleat connects directly to databases so you can leverage customer data and deploy new business in just hours.
With Concur Compleat, you can customize data quality checks and reduce costly debit memos.
Concur Compleat lets you leverage contracts, custom logic and multi-GDS sources to always find the lowest fare.
Concur Compleat connects to external web services so you can take advantage of third-party data to enhance services.
Concur Compleat validates passenger and ticket information and reduces the number of rejects and debit memos.