Talk to us. We’re listening.
And we’re committed to exceeding your expectations.
At Concur, customers come first.
It’s just who we are. Customer experience is a big part of our history and continues to be our passion. Listening to you and learning how we can improve is critical to our success.
We are actively seeking your feedback and paying attention to what you are telling us.
We learn from you when things go right – and when they go wrong.
We take action to improve our products and service so your experience keeps getting better.
We want to understand (and anticipate) your needs, expectations and requirements. We also want to understand how satisfied you are with what we’ve delivered to help you run your business better. Here are some of the ways we are collecting the answers:
I've been a big fan (of Concur) for a long time. Simply, it makes my job easier both in doing my own expenses, as well as in running the administrative side.
Concur customer survey respondent
Acting on feedback
We take your input and make improvements in the areas most critical to you. Recent transformation efforts include:
Our surveys capture key insights to help us identify performance improvement opportunities in our products, company strategy, operations and service.
New Concur user experience
We updated our user interface with easy navigation, “work to zero” task lists and access to features for every product, on any device, any time.
We’ve tailored our customer events to provide what you asked for, including education around solution best practices, functionalities and features; networking with peers; and product training.
You’ve told us you like hearing from us, but you’d like us to limit communications when possible. We understand your concerns and are establishing communication governance. We’ve also added an opt out option for service alerts.
We launched Concur Open, our global dashboard for the most current communication on the status and performance of Concur services.
We’ve created tools such as demos, webinars and social media channels—plus, we’ve launched the Customer Learning Series in response to your request for more live training.
The 2015 Concur Customer Experience Report highlights actions Concur has taken based on customer feedback.Download report