Service Assistant

Get personalized support from our global team of experts and help your small or midsized business make the most of SAP Concur solutions.

Flexible support at your fingertips

There are always times when you could use a little extra help. Service Assistant provides your business with a global network of coaches who can help you optimize your SAP Concur solutions, make the most of your investment, and let your team focus on more important tasks.

  • Product help from coaches
  • Assistance with configuration requests
  • Recommendations on feature adoption
  • Group release notes call

Where to turn if you don’t have Service Assistant

If your company didn’t purchase Service Assistant, internal support is often provided by those who approve expense reports, invoices, or travel. So, start with your accounting, payroll, or travel and expense departments. For information about other SAP Concur support options, check out our user support page.

Go to SAP Concur user support

Here’s what Service Assistant can do for your business

Receive help on your schedule

With extended chat hours, a dedicated phone line, and an email channel, you can easily contact a support specialist anytime you need help.

Get a dedicated team of coaches

Our global team of coaches provides expertise to help you take full advantage of Concur Expense, Concur Invoice, and other SAP Concur services.

Optimize your SAP Concur solutions

Our experts can assist with everything from configuration changes to daily administrative tasks, recommend best practices, and more.

SAP Concur support product suite

Learn about other SAP Concur support products and find the right one for your business.

User Support Desk

  • 24/7 support from SAP Concur experts
  • Solutions for your specific system configurations
  • Support in multiple languages
  • Custom reporting and updates on KPIs

Learn about User Support Desk

Service Administration

  • Access to one or more consultants
  • Assistance with configuration requests
  • Recommendations on feature adoption
  • Group release notes call

Learn about Service Administration

Concur Advanced Care

  • Designated senior consultant
  • Regularly scheduled calls
  • Annual remote interactive site workshop
  • Success plan, scorecard, KPI monitoring, issue log
  • Monthly release notes consultation

Learn about Concur Advanced Care

Concur Select Care

  • Designated select care manager
  • Enhanced contractual SLAs
  • 24/7 crisis support
  • Annual onsite interactive site workshop
  • Job monitoring
  • Product roadmap review
  • Monthly release notes consultation
  • Success plan, scorecard, KPI monitoring, issue log

Learn about Concur Select Care

Contact us to learn more about SAP Concur solutions

To hear from an SAP Concur representative, please complete the form or call us at +1 (888) 883-8411.

How can we help you?

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