Get 24/7 help from our global team of experts when you purchase add-on support for your SAP Concur solutions.
User Support Desk provides guidance on issues that stand in the way of employee productivity. If a user has a question about an SAP Concur product, our experts are ready to solve issues quickly, accurately, and professionally.
The advantages of using external subject-matter experts
In fast-paced business environments, you need to make the most of every day. To give employees time to focus on tasks that drive results, it often makes sense to hire external subject-matter experts. Read our tip sheet to see how and when companies should use outside resources.
If your company didn’t purchase User Support Desk, internal support is often provided by those who approve expense reports, invoices, or travel. It's usually best to start with your accounting, payroll, or travel and expense departments. For information about other SAP Concur support options, check out our user support page.
Get expert answers, any time of day, to questions you may have about your SAP Concur solutions.
Our representatives understand your specific system configurations, policies, and platforms (including mobile).
Our support team can assist you in English, Brazilian Portuguese, Spanish, German, French, Italian, Japanese, and Mandarin.
Most questions are answered on the first call. For more difficult cases, we engage multiple teams and provide regular updates until your question is answered.
Get periodic updates on performance indicators like opened and resolved support cases, support contacts, and response times.
Learn about other SAP Concur support products and find the right one for your business.
