User Support Desk

Get 24/7 help from our global team of experts when you purchase add-on support for your SAP Concur solutions.

Get fast, accurate answers about your SAP Concur solutions

User Support Desk provides guidance on issues that stand in the way of employee productivity. If a user has a question about an SAP Concur product, our experts are ready to solve issues quickly, accurately, and professionally.

  • Employees save time and can get back to their jobs
  • Administrators can focus on more important tasks
  • Simplify product adoption and policy compliance

Read the brochure

The advantages of using external subject-matter experts

In fast-paced business environments, you need to make the most of every day. To give employees time to focus on tasks that drive results, it often makes sense to hire external subject-matter experts. Read our tip sheet to see how and when companies should use outside resources.

Get the tip sheet

Where to turn if your company doesn't have User Support Desk

If your company didn’t purchase User Support Desk, internal support is often provided by those who approve expense reports, invoices, or travel. It's usually best to start with your accounting, payroll, or travel and expense departments. For information about other SAP Concur support options, check out our user support page.

See what support is available to you

Here’s what you get with User Support Desk

24/7 support

Get expert answers, any time of day, to questions you may have about your SAP Concur solutions.

Solutions for your specific needs

Our representatives understand your specific system configurations, policies, and platforms (including mobile).

Support in multiple languages

Our support team can assist you in English, Brazilian Portuguese, Spanish, German, French, Italian, Japanese, and Mandarin.

Full commitment to answering your questions

Most questions are answered on the first call. For more difficult cases, we engage multiple teams and provide regular updates until your question is answered.

Custom reporting

Get periodic updates on performance indicators like opened and resolved support cases, support contacts, and response times.

SAP Concur support product suite

Learn about other SAP Concur support products and find the right one for your business.

Service Assistant (SMB only)

  • Product help from coaches
  • Assistance with configuration requests
  • Recommendations on feature adoption
  • Group release notes call

Learn about Service Assistant

Service Administration

  • Access to one or more consultants
  • Assistance with configuration requests
  • Recommendations on feature adoption
  • Group release notes call

Learn about Service Administration

Concur Advanced Care

  • Designated senior consultant
  • Regularly scheduled calls
  • Annual remote interactive site workshop
  • Success plan, scorecard, KPI monitoring, issue log
  • Monthly release notes consultation

Learn about Concur Advanced Care

Concur Select Care

  • Designated select care manager
  • Enhanced contractual SLAs
  • 24/7 crisis support
  • Annual onsite interactive site workshop
  • Job monitoring
  • Product roadmap review
  • Monthly release notes consultation
  • Success plan, scorecard, KPI monitoring, issue log

Learn about Concur Select Care