User Support Desk

24/7 direct access to Concur experts and resources to support your employee utilization of Concur.

Get fast, accurate advice directly from our experts.

User Support Desk gives your employees the answers they need right away, which results in better adoption, more productivity, timely data—and is a crucial part of any support solution.

  • Save time for you and your administrators
  • Receive expert guidance
  • Assistance available in multiple languages
  • Available 24/7

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Features of User Support Desk

24/7 support.

Whenever employees want knowledgeable help or quick answers to questions on any aspect of using your Concur solution, User Support Desk is there to assist 24/7.

User support that knows you.

Our representatives understand system configurations, the capabilities built around your policies and supported platforms, including mobile devices.

Assistance in multiple languages.

Concur support professionals offer assistance in English, Spanish, German, French, Italian, and Mandarin. Japanese will also be fully supported in the first half of 2018.

Rapid problem resolution.

Most issues are resolved on first contact. If a case must be logged, we’ll provide updates and work with other teams across Concur until it's resolved.

Custom reporting.

Get periodic updates of agreed performance indicators, such as opened and resolved support cases, volumes of support contacts and response time metrics.

Contact us about a better way to handle spend management.

Complete the form to have a sales representative contact you, or call (888) 883-8411 today.

How can we help you?

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