Delta, SAP Concur Collaborate to Bring Greater Transparency to Corporate Customers

Today at the Global Business Travel Association (GBTA) Convention 2018, SAP Concur welcomed Delta Air Lines to our Concur TripLink network. SAP Concur customers utilizing the TripLink solution will soon realize the benefits of their managed travel program, even if their travelers make reservations with Delta outside of Concur Travel. TripLink automatically captures those bookings, enabling immediate visibility into traveler spend, application of policy, and robust duty of care. Additionally, SAP Concur continues to invest in Concur Travel in collaboration with suppliers like Delta and our TMC partners to ensure the best, more transparent corporate travel shopping and booking experience for our mutual customers.

“Customers expect their retail experiences with Delta to extend across all distribution channels, including visibility into multiple product choices and attributes,” said Jeff Lobl, managing director – distribution strategy. “The combination of Delta joining TripLink and SAP Concur’s investment in enhancing its online booking tool means this collaboration will advance our efforts to bring the transparency and choice on Delta’s direct channels to every customers’ channel of choice."

Concur TripLink helps companies capture travel itineraries, even if travelers need to book their travel outside of SAP Concur. TripLink connects travelers, itineraries, and receipts across multiple channels, allowing companies to apply policy and ensure traveler safety by making it easier to quickly locate and communicate with employees in the event of an issue or emergency.

TripLink is the first solution of its kind to extend the benefits of a managed travel program to direct supplier bookings. This allows businesses to:

  • Ensure end user compliance with company travel policy
  • Fulfill duty of care requirements and ensure traveler safety
  • Maximize the use of negotiated corporate discounts
  • Gain visibility into spend, even when booked directly with suppliers
  • Have a consolidated view of all travel program data
  • Increase traveler productivity and satisfaction with TripIt Pro for all travelers

To date, more than 6.9 million travelers have access to Concur Triplink, and the global TripLink network includes 28 partners representing airlines, hotels, ground transportation providers, and more. For more information about TripLink, visit

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