Joule with SAP Concur solutions
Joule is the AI user experience that is reshaping travel and expense by powering smarter decisions, trusted outcomes, and consistent control across the entire T&E journey.
See how we’re pioneering T&E management
Rising costs, shifting policies, and global travel demands have made T&E management more complex than ever. Joule with SAP Concur solutions helps organizations navigate these complexities with an AI experience that combines unmatched data insights and a legacy of trusted innovation that only SAP Concur can offer.
- Proactive AI that anticipates and automates decisions
- Built on 30+ years of trusted travel and expense data
- Secure, responsible AI with strict data privacy
- Reduced errors with seamless, policy-driven compliance
Two ways to experience Joule
Unlock AI-driven travel and expense management for your business with Joule Base, or enjoy all the features of Joule Base plus added benefits with Joule Premium.
- Booking Agent
- Trip Changes
- Conversational help search
- Policy Navigator (coming soon)
- Expense transactions
- Must be activated to use
- Meeting Planning Agent
- Expense Report Validation Agent
- Expense Automation Agent
- Joule Base is a prerequisite
See how our agentic AI is redefining T&E
Our AI-driven assistants don’t simply respond to requests. They can anticipate your needs, act on your behalf, and transform T&E workflows into seamless experiences.
Explore the power of Joule
Most teams don’t struggle to understand what AI is. Instead, they struggle to understand where it shows up, what tools it replaces, and whether it will make their jobs easier. Read the blog to get a closer look at what a workday with Joule is really like, and learn how it:
- Guides workflows and informs smarter decisions
- Works within your environment
- Doesn’t require additional tools to get started
Joule with SAP Concur solutions is an AI-powered experience embedded in Concur’s travel and expense solutions. Using conversational assistance and specialized AI agents, it can answer questions, guide decisions, automate tasks such as booking travel and preparing expense reports, and help users follow company policies, making T&E workflows faster, simpler, and more compliant.
Joule Base provides core conversational capabilities for everyday travel and expense tasks, including help search, expense transactions, travel booking, and trip changes. It is available to SAP Concur customers at no additional cost but must be activated.
Joule Premium is a paid upgrade that includes Base features plus advanced agentic AI for complex workflows, such as meeting planning, expense-report validation, and expense automation. Joule Base must be activated first.
Joule’s AI agents can anticipate needs and carry out multi-step travel and expense workflows on a user’s behalf. They can book policy-compliant travel from plain-language requests, recommend meeting locations using attendee and cost data, prepare expense reports, fill in missing receipt details, and identify errors or compliance issues before submission, which reduces manual work while keeping users in control.
Yes. SAP designed Joule as an enterprise-grade AI experience with security, privacy, and responsible AI controls built in. For SAP Concur solutions, customer data is not shared with third-party LLM providers to train their models, and Joule conversations are logically isolated between customers.
Joule operates within SAP’s broader enterprise security framework, which includes authentication and authorization controls, encryption, secure data handling, threat monitoring, and AI-specific safeguards such as data masking and content filtering. SAP delivers AI based on the highest ethical and security standards, streamlines compliance organization-wide, and has achieved the ISO 42001 certification for AI governance and key SAP Business AI products.
Experience Joule for yourself
Get in touch with our team
To find out more about how Joule can optimize your spend management program, please complete the form.