Building the Future of Travel & Expense: New Innovations from the SAP Concur and Amex GBT Alliance

Today at SAP Concur Fusion, SAP Concur and American Express Global Business Travel (Amex GBT) are announcing new advancements in Complete by SAP Concur and Amex GBT, an AI-enabled, co-developed solution for travel booking, servicing, payments, and expensing. These updates mark an important milestone in building the framework and foundations for next gen business travel between the two companies, expanding content access, strengthening service, and further integrating travel and expense into a more seamless and intelligent experience enhancing customer value.

Since announcing the strategic alliance in October 2025, adoption of Complete has continued to accelerate. Product and engineering teams from both companies have been focused on building the foundations to connect Amex GBT’s marketplace and servicing with Concur Travel & Expense to deliver features that simplify process, increase visibility and support smarter decision making across the entire travel lifecycle.

“Rapid adoption of Complete reflects customers’ demand for a more unified, modern travel and expense experience that brings booking, servicing, and expensing together with less disruption and faster time to value,” said Charlie Sultan, President of Concur Travel at SAP Concur. “As we continue to build on our strategic alliance with Amex GBT, we’re focused on delivering innovations that make business travel simpler, smarter, and more connected.”

Integrated Travel Support from Joule and Travel Counselor

An enterprise integrated chat platform with automated hand-off to a live travel counselor for additional support is in pilot for customers now. This is the first of many features to go live for Complete customers. Layering in Joule in Q2 2026 will bring SAP’s agentic AI directly into the experience to help travelers find answers faster and with greater confidence.

Joule will be trained on Amex GBT’s most common inquiries and supplier marketplace data, enabling it to resolve frequent questions more effectively throughout the trip lifecycle. When a request requires additional support, the conversation can transition to a live travel counselor from Amex GBT without the traveler needing to leave Complete. This experience brings together the convenience of AI and the reassurance of human support, all in one place.

New Travel Manager Home Page

As the role of the Travel Manager continues to expand, bringing information together in one place helps reduce friction, improve efficiency, and keep teams focused on optimizing their travel program rather than managing multiple systems.

To support this need, Complete is introducing a new home page designed specifically for Travel Managers. This home page integrates SAP Concur and Amex GBT data and brings key travel and expense tools, insights, and controls into one central place, with a cleaner look and simpler navigation. Travel managers will have a single starting point to monitor programs, access reports, manage approvals, and connect to duty-of-care information.

Initially, the home page will provide essential insights, with more advanced analytics and reporting planned over time. In the future, it will deliver a comprehensive, real-time view of the travel program to help travel managers make faster, more informed decisions, including spend trends, savings opportunities, and policy compliance to reduce leakage.

Expanded Content Across Air, Hotel and Ground

Content breadth is foundational to delivering a better travel experience, and Complete continues to expand access across key categories. The Amex GBT marketplace is being fully built into Complete and will provide access to all of Amex GBT’s Air, Hotel and Ground content. This will include NDC, core GDS content, Booking.com and Expedia hotel content and much more.   Complete users also now have access to more than 80 rail providers. These live rail connections expand transportation options and support regional travel needs, particularly in regions where rail is a preferred or more sustainable choice.

SAP Concur and Amex GBT are also building the foundation for expanded NDC content with a single, unified implementation to lay the groundwork for symmetry across the SAP Concur and Amex GBT ecosystem. This will help provide customers with consistent, predictable access to NDC airline content without needing to worry about where or how that content is sourced.

Concur Expense and Amex GBT Egencia Integration

Additionally, Concur Expense is integrating with the Amex GBT Egencia solution, introducing enhanced e-receipt and itinerary data integration. This integration is enabling Egencia travel bookings to automatically flow into Concur Expense, with eligible items pre-populated and enriched with detailed itinerary and transaction data.

Travelers no longer need to manually enter booking details, making it easier to move from booking to expensing without re-entering information or manually uploading receipts. Finance and travel teams will also benefit from more timely, accurate expense data that supports stronger compliance, reporting, and visibility into travel spend. 

The pilot integration is delivering a configurable, personalized, end-to-end digital travel experience for joint customers now and will be generally available in April 2026.

“The strategic alliance has unlocked the ability for us to co-develop the roadmap to deeply build Amex GBT’s capabilities, including marketplace and servicing into the Concur ecosystem.  Our joint clients told us they wanted an improved UX, a more integrated experience, and more speed of delivery, and we are doing that. The foundations are built, thousands of clients are starting to see the benefits, and we are piloting the roll out of new features and experiences together,” said Evan Konwiser, Chief Product and Strategy Officer, Amex GBT. 

A Continuation of Our Shared Vision

“These updates build on the foundation of the alliance, where SAP Concur’s leadership and vision on Artificial Intelligence and integrated travel and expense solutions, combined with Amex GBT’s robust business travel marketplace and servicing platforms  bringing customers the content they need in this fragmented environment have combined into a truly collaborative roadmap, one harmonized experience, and a joint commitment to innovation that benefits travelers, travel managers, and finance teams alike,” said Fred Fredericks, General Manager and Chief Product Officer of SAP Concur.

Together, SAP Concur and Amex GBT are delivering:

• A unified marketplace with access to 600+ airlines and 2 million+ properties, offering greater incentives and cost savings
• Accelerated NDC releases and modern retailing capabilities
• AI-powered tools trained on unmatched travel and expense data
• Integrated traveler support through conversational, connected channels
• Streamlined processes across booking, servicing, payments, and expensing

TMC Partner Program by SAP Concur and GBTNetwork

SAP Concur and GBTNetwork have announced the TMC Partner Program by SAP Concur and GBTNetwork. This joint program extends select benefits to our most trusted and capable mutual TMC partners—those who can bring this vision of superior travel marketplace content and travel technology of the future to customers and prospects. 

With this program launch, we’re also introducing two levels of partner capability and competency recognition - TMC Gold and TMC Silver aligned to travel content, and technology adoption, and delivery excellence. These levels are intended to help customers understand which TMCs have earned our highest level of trust to bring this vision to life. 

Learn more about Complete from SAP Concur and Amex GBT here: https://www.concur.com/solutions/complete.