SAP Concur Sets New Standard for What AI Can Do for Travel and Finance Teams

For over three decades, SAP Concur has helped organizations bring control, visibility, and confidence to one of the most complex areas of business operations – integrated travel and expense (T&E) management. In fact, SAP ranked #1 for Worldwide Travel and Expense Management Software, with 48.1 percent 2025 market share [source: IDC]. 

Now, as organizations seek expertise in how best to leverage AI, SAP Concur is in a unique position to deliver. AI has been built into Concur solutions for years, and it’s grounded in massive volumes of real-world T&E data, connected workflows, and trusted business processes. 

At the Global Business Travel Association (GBTA) Convention 2026, SAP Concur is launching its latest expansion of AI-powered capabilities across the T&E ecosystem designed to help travel managers, finance teams, delegates, and travelers accomplish more with less effort. These new capabilities combine intelligent automation, policy-aware decision support, connected workflows, and insights derived from rich aggregate T&E data. As a result, organizations can reduce manual work, improve visibility, strengthen compliance, and make smarter decisions faster across every leg of the travel journey.  

Expanding AI with data and workflow context across T&E 

Managing travel for others often means juggling multiple travelers, competing priorities, and a constant stream of requests, approvals, and expense tasks across multiple systems. 

The new AI-assisted delegates dashboard completely changes that scenario and brings approval requests, travel bookings, and expense reports into a single intelligent workspace. Instead of switching between tools, emails, and profiles, delegates can manage multiple travelers from one place while AI surfaces priorities, recommends next steps, and helps keep workflows moving. The result is less time spent coordinating administrative tasks and more time proactively supporting travelers and executives. In fact, delegates can expect up to 25% reduction in hours spent resolving issues. The AI-assisted delegates dashboard is available today for early adopter customers, with general availability planned for Q3 2026. 

SAP Concur also is introducing several new AI-powered capabilities that combine intelligent automation and policy-driven controls designed to help approvers, administrators, and finance teams work more efficiently while maintaining compliance, and focusing on higher-value work. 

• AI-assisted approval manager transforms the tedious task of reviewing expense reports by highlighting high-risk submissions with clear AI reasoning and surfacing AI-generated risk insights, spending trends, and approval history all in one place. Now, approvers can  make faster, more informed decisions while improving compliance, reducing manual review time, and strengthening financial oversight. AI-assisted approval manager is available now for early adopter customers with general availability planned for Q4 2026.

• Enhanced admin control helps travel managers improve compliance with new AI-powered benchmarking and policy configuration capabilities. Administrators can compare program performance against similar organizations, identify improvement opportunities, and receive recommended actions. They also can upload policy documents and AI will identify gaps between documented policies and system configurations, helping them keep programs optimized and compliant. Enhanced admin control is available now for early adopter customers, with general availability planned for Q1 2027. 

• AI-assisted corporate card management simplifies how virtual card programs are created and managed. Administrators can generate virtual card programs directly from policy documents, use natural language prompts to create approval rules, and align virtual cards to spending limits and merchant category controls from the start. Employees can request and update virtual cards via text message, improving convenience and helping organizations reduce administrative effort while strengthening spend controls and compliance.  AI-assisted corporate card management will soon be available for early adopter customers and is planned to become generally available in Q4 2026 to Concur Expense customers in the U.S. using virtual cards with American Express and Concur Expense customers using virtual cards with participating issuers on the Mastercard network.  

Together, these innovations reflect the SAP Concur vision for a more intelligent, connected T&E experience that brings planning, spending, approvals, compliance, and traveler support into one unified workflow. 

Planning and managing meetings with AI 

Planning a corporate meeting has traditionally meant juggling multiple systems and disconnected processes to coordinate attendees, compare destinations, and manage hotel room blocks across separate tools.

The newly enhanced Meeting Planning Agent streamlines that process. Through a simple conversation with SAP’s AI solution Joule, the agent serves up recommendations for meetings of any size based on an organization’s needs. It also helps organizers avoid price spikes and availability issues before they become a problem by flagging major events in the selected location on the selected dates before organizers finalize a destination. Additionally, the agent can now bring Groupize hotel room block proposals directly into SAP Concur solutions, eliminating the need to track group accommodations in a separate system. As a result, organizers move from idea to execution faster while improving visibility into meeting-related travel spend.  

Meeting Planning Agent will be available for early adopter customers in September, with general availability planned for Q4 2026. 

New innovations from SAP Concur and Amex GBT Strategic Alliance 

When SAP Concur and American Express Global Business Travel (Amex GBT) announced their strategic alliance in 2025, the vision was to create a more connected travel experience by bringing together travel, expense, servicing, and marketplace capabilities. 

At GBTA Convention 2026, the two companies are introducing a new set of innovations for Complete by SAP Concur and Amex GBT that builds on that vision, helping travelers navigate disruptions more easily, giving travel managers greater visibility into program performance, and making it easier for organizations to capture more value from their travel investments. 

• Leakage reporting gives travel managers a more comprehensive view of bookings and spend by combining data from Concur Travel and Amex GBT, including offline bookings. The solution provides visibility into total travel spend including bookings made outside the managed travel program, with breakdowns by line of business, travel category, vendor, and traveler. Because off-channel bookings can reduce visibility into traveler safety, compliance, and supplier management, these insights help organizations strengthen duty of care, improve policy compliance and cost control, gain a clearer view of travel volumes to support supplier negotiations, and make more informed decisions about their travel programs.  

• Perks, which includes supplier offers and loyalty benefits displayed at point of sale, will help organizations maximize the ROI of their travel programs, and the value delivered to travelers. Special TMC content, extras, corporate contract benefits, and traveler loyalty status entitlements will be directly visible to travelers in the booking experience, removing manual effort and the burden of comparing sites. These enhancements will improve traveler experience and add access to special rewards and amenities while increasing in-channel adoption and reducing out-of-program spend. 

• Travel disruption management is brought into a single in-app experience, with  notifications, guidance, support, and self-service trip changes accessible in one place. Travelers can quickly understand what's happening, adjust plans, and access live chat when they need it. By centralizing disruption management within Complete, organizations can help travelers stay informed, productive, and focused when plans change.

Leakage reporting on the travel manager homepage and travel disruption management are available now for early adopter customers, with general availability planned by Q1 2027. Supplier offers in perks will be generally available in August 2026, and benefits in perks will be available to early adopters in August 2026 with general availability planned for Q4 2026. 

Looking ahead 

As AI reshapes business travel and expense management, SAP Concur continues to build on decades of AI innovation, trusted T&E data, an understanding of complex workflow context, and its ecosystem of partners to deliver the next generation of T&E management.  

These announcements represent an important milestone in the SAP Concur vision for autonomous, intelligent travel and expense management, where routine work is automated, decisions are supported by data-driven insights, and organizations gain greater visibility and control over every dollar spent and every trip taken. 

Interested in learning more? Visit SAP Concur at GBTA Convention 2026 (Booth #1234) or explore the latest T&E innovations at concur.com.  

Source: IDC Market Share: Worldwide Travel and Expense Management Software Shares, 2025: Cloud Migration and Policy Automation Reshape T&E Vendor Positioning, doc # US53451526, July 2026