The 5 Things Customers Mention Most in Our G2 Reviews

When it comes to travel and expense management, the people who use the software every day often have the best perspective on what makes a solution valuable. That's why we pay close attention to customer feedback on G2. 

Recently, SAP Concur was named #1 in the G2 Summer 2026 Travel and Expense Management Grid Report, based on feedback from thousands of users. Those reviews highlight the features that help organizations simplify expense, travel, and invoice management while giving employees and finance teams a better experience. 

So what do customers talk about most? We took a look at our G2 reviews and found five themes that come up again and again. 

1. Ease of Use: Simple Set-Up, Fast Adaption 

One thing customers consistently mention is how easy SAP Concur is easy to use. Whether they're submitting expenses, approving reports, or administering the system, users appreciate a straightforward experience that helps them get things done quickly. 

The interface of Concur is thoughtfully designed to prioritize user experience, ensuring that employees and administrators alike can navigate the system with minimal hassle. At the core of its ease of use is a clean, intuitive design that presents information logically. The learning curve is significantly reduced, enabling employees to spend more time on their actual work rather than on deciphering complex systems.  

The streamlined Concur interface allows users to customize their dashboards according to their needs. This customization means that relevant data is presented prominently, minimizing the time spent searching for specific reports or functions. Administrators can effortlessly configure settings to align with company policies, ensuring compliance while also tailoring the system to reflect their unique processes, further amplifying efficiency. 

Key Benefits: 

• Intuitive, user-friendly interface 
• Faster onboarding for employees and administrators 
• Customizable dashboards and settings 
• Reduced time spent searching for information 
• Access to support resources, tutorials, and training 

“I really like SAP Concur for its ease of use and how simple it is for someone new to get started and learn the system. It helps me organize my daily job duties effectively, especially in keeping track of expenses and cataloging travel time with an easy workflow. I also appreciate the capability of SAP Concur to book business travel, which sets it apart from other systems I've used before. The initial setup of SAP Concur was very easy, taking less than half a day. Additionally, I like how SAP Concur works well in combination with Dayforce for expense reporting and payroll.” – G2 Reviewer 

2. Robust Expense Reporting 

Expense reporting is at the heart of any expense management solution, and it's another area where customers frequently say SAP Concur stands apart.

The expense reporting capabilities of Concur handle the intricate details of expense management with precision. Concur Expense automates the data entry process by integrating with corporate credit cards, capturing expenses as they occur. This automation drastically reduces the potential for human error and the tedious nature of manual entry, ensuring that expense reports are both accurate and timely. 

One of the most advantageous features is the real-time data capture, which empowers finance teams to have up-to-date insights into company spending. Through dynamic dashboards and extensive reporting options, managers can track expenditures by department, project, or even individual employees. This level of detail supports strategic decision-making by highlighting spending trends and identifying potential areas for cost savings. 

Additionally, the system's ability to incorporate multiple currencies ensures that businesses operating in international markets can fluently manage cross-border expenses. Coupled with tight integration into existing ERP systems, Concur Expense becomes a vital part of a company's financial ecosystem, paving the way for streamlined financial operations. 

Key Benefits: 

• Automated expense capture  
• Reduced manual entry and errors  
• Real-time spending visibility  
• Detailed reporting and analytics  
• Multi-currency support  
• ERP integrations  

“SAP Concur centralize(s) and automates expense management and, in addition, has a solid and helpful mobile app. I can easily scan receipts on the go and submit any expense quickly, track and be able to track approvals right away. The platform integrates well with our finance system, which greatly reduces manual data entry. I also appreciate the compliance and policy enforcement built into the system. It automatically flags out-of-policy expenses, helping maintain corporate standards and reducing back-and-forth with finance. Overall, Concur brings structure and clarity to processes that are usually chaotic.” – G2 Reviewer 

3. Automated Workflows: From Expense Submission to Approval 

Nobody enjoys chasing approvals or managing manual processes. That's why automation is one of the most commonly praised features in SAP Concur reviews. 

With advanced and highly customizable workflow automation, Concur transforms how businesses manage approvals and compliance. Automation within Concur means that once an expense report is submitted, it follows a predefined path of approvals, significantly speeding up the approval process and reducing bottlenecks. This efficiency is vital for maintaining fluid cash flow and ensuring timely reimbursements. 

The platform's flexibility allows companies to create customized approval workflows based on their unique business rules. This means that different types of expenses can have varied approval routes, catering to both simple and complex authorization structures. Managers can set thresholds for automatic approval, freeing up their time for more strategic tasks. 

Concur Invoice complements these capabilities by automating the capture and validation of supplier invoices. Together, these automated processes eliminate the inefficiencies associated with manual checks and balances, reducing the risk of fraud and improving the audit trail. This holistic approach to workflow automation not only fosters compliance but also drives productivity across financial operations. 

Key Benefits: 

• Automated expense capture  
• Reduced manual entry and errors  
• Real-time spending visibility  
• Detailed reporting and analytics  
• Multi-currency support  
• ERP integrations  

“I like how SAP Concur brings structure and automation to what used to be a messy, manual process. The automated approval workflows save a lot of time and prevent reports from getting lost or delayed. It helps reduce lost receipts, incomplete reports, and back-and-forth emails which has been a major improvement. I also appreciate how it integrates with our accounting system to sync expense data directly into the general ledger, which reduces manual journal entries.” – G2 Reviewer 

4. Mobile App for On-the-Go Expense Submission and Receipt Capture 

Today's work doesn't always happen at a desk, and customers often point to the SAP Concur mobile app as a feature that makes expense management easier wherever they are. The convenience of being able to capture receipts on the go minimizes the chance of losing important documentation and subsequently streamlines the entire expense capturing process. 

The receipt capture feature allows employees to simply snap a photo of their receipt and immediately upload it to the system. This instant capture ensures that all expenses are accounted for in real time and speeds up the expense reporting process. Beyond receipts, the app facilitates the inputting of mileage and other travel-related expenses, crucial for businesses where travel is a significant component of operations. 

Moreover, by integrating with travel management tools such as TripIt, users can manage travel itineraries and receive real-time alerts, making travel management both proactive and reactive. This integration ensures that all travel-related expenses are automatically tracked and matched, maintaining an accurate overview of travel budgets. 

Key Benefits: 

• Submit expenses anywhere 
• Capture receipts instantly 
• Reduce lost documentation 
• Mileage and travel expense tracking 
• Real-time approvals visibility 
• TripIt integration 

“Having a strong mobile app and ExpenseIt receipt scanning capability makes SAP Concur particularly effective. With the ability to take pictures of receipts while on the move, managing expenses across several projects can save time significantly. I enjoy using the easy integration with my business credit card; this allows for transactions to be added automatically to the system, streamlining the process of entering data and matching receipts to the line items in my receipt journal every month.” -- G2 Reviewer 

5. All-in-One Spend Management Platform 

Concur excels in providing an all-in-one platform that integrates travel, expense, and invoice management. This integration eliminates the complications that often arise from juggling multiple systems and ensures that all financial data is centralized, offering a comprehensive view of spending patterns and operational expenses. 

This integration fosters unparalleled data visibility, boosting the ability to conduct cross-functional reporting and analysis. Finance teams can easily compare travel expenses against project budgets or track invoice approvals alongside travel itineraries, unlocking insights that support strategic financial planning and policy adjustments. The all-in-one nature of Concur enhances collaboration across departments, as all stakeholders are equipped with the same data, thus fostering consistent and informed decision-making. 

Additionally, the platform's open ecosystem connects with various ERP systems and third-party applications, adapting to the diverse technological landscapes of different organizations. This flexibility and interoperability ensure that Concur can serve as the backbone of financial management for businesses of all sizes and industries, delivering efficiency and control over every facet of expense management. 

Key Benefits: 

• Travel, expense, and invoice management in one place 
• Centralized financial data 
• Better visibility into spending 
• Cross-functional reporting 
• ERP and third-party integrations 

“What I like most about SAP Concur is how it streamlines and automates the entire expense and travel process. Instead of manually entering receipts or hunting for paperwork, Concur makes it easy to capture expenses, submit reports, and get approvals quickly—all in one place.” – G2 Reviewer 

Why Customers Choose Concur 

When you look across thousands of G2 reviews, a few themes stand out: customers value ease of use, powerful expense reporting, automated workflows, mobile convenience, and having everything connected in one place. 

Together, these capabilities help organizations simplify financial processes, improve visibility into spending, and create a better experience for both employees and finance teams. 

And this comes directly from the people using Concur day in and day out. More than 7,000 users have shared their feedback, helping rank SAP Concur as the #1 travel and expense management solution in the G2 Summer 2026 Travel and Expense Management Grid Report. 

None of this happens without our customers taking the time to share their honest experiences. Their valuable feedback doesn't just show up in reports like this one — it directly shapes how we build and improve SAP Concur. So to everyone who's left a review, flagged a pain point, or told us what's working: thank you. You're the reason we keep getting better. 

Download the G2 Grid Report for Travel and Expense Management (Summer 2026) to see how SAP Concur compares across the market.