Growth and Optimization
Maximizing the Value of SAP Concur: A Guide to Concur Expertise and Care Solutions
Today, we find ourselves quickly approaching a world where expense reports write themselves. With the rapid pace of AI innovation, travel and expense (T&E) business processes and systems are more automated and connected than ever before, minimizing the need for human intervention.
But even as these technologies advance and make day-to-day administration easier, they deliver the greatest value when paired with human insight and expertise. It’s the combination of intelligent technology and trusted guidance that helps ensure you’re maximizing the value of your T&E solutions. That’s where SAP Concur Expertise and Care solutions come in.
What are Concur Expertise and Care Solutions?
Concur Expertise and Care is a flexible portfolio of services that helps organizations get the most value from their Concur Travel, Concur Expense, and Concur Invoice solutions. It combines powerful technology with trusted human insight to optimize your configurations, increase adoption, and stay ahead of change.
Across all offerings, administrators benefit from access to Concur experts who bring deep product knowledge, configuration experience, and best‑practice insight. The goal is not simply to fix issues as they arise, but to help you continuously and proactively improve how you’re leveraging the Concur ecosystem—driving better compliance, efficiency, and employee experience along the way.
Rather than a one‑size‑fits‑all model, SAP Concur offers multiple levels of support designed around your business size, complexity, and internal resources. So, whether you are a small business or a global enterprise, Concur Expertise and Care solutions are built to support you at every stage of growth.
Let’s dive in.
Concur Advanced Care: Strategic Expertise to Maximize Your Investment
Concur Advanced Care is designed for enterprises looking for a structured, ongoing engagement paired with a deep level of expertise. You’ll have access to a designated consultant to support ongoing optimization and change. This continuity builds a strategic partnership that enables proactive guidance, meaningful dialogue, quicker resolutions, and stronger alignment with your business strategy.
What’s Included with Concur Advanced Care Engagements?
In partnership with your dedicated consultant, you’ll benefit from regularly scheduled check‑ins, goals‑based planning, and annual interactive site workshops. They’ll help identify optimization opportunities, recommend best‑practice configurations, and guide organizations through change—whether that includes policy updates, new feature adoption, or evolving compliance requirements.
Concur Select Care: High‑Touch, Proactive Partnership
For enterprises with complex, global, or mission‑critical Concur environments, Concur Select Care delivers the highest level of partnership that goes beyond traditional support. With Select Care, Concur administrators work closely with a designated Select Care Manager who acts as a single point of escalation for priority handling, proactive monitoring, and executive-level advocacy.
What’s Included in Concur Select Care Engagements?
In addition to all the offerings included in Advanced Care, you’ll receive 24x7 VIP crisis support, enhanced contractual SLAs, proactive job monitoring and risk identification, quarterly services reviews, personalized release note and roadmap reviews, and goal-based success plans.
Enhanced service levels and global optimization support make Select Care especially valuable for enterprises navigating expansion, transformation, or complex regulatory environments. Rather than reacting to change, you’ll be positioned to lead it—leveraging Concur expertise as a true extension of your internal team.
Accelerating Value with the SAP Micro‑App Hub
Enterprises with Advanced or Select Care and an active subscription to Client Web Services can get even more value from their Concur ecosystem through the SAP Micro-App Hub.
What is the SAP Micro-App Hub?
The SAP Micro-App Hub offers a library of ready‑to‑use, purpose‑built applications designed to extend Concur functionality without requiring custom development or integrations. Hosted and maintained by SAP Concur, these apps address common needs such as automation, governance, and reporting, helping organizations turn ideas into outcomes for quicker time-to-value.
Examples of SAP Micro Apps
- Digital Receipt Query lets you specific receipt images without sorting through large, unfiltered files, cutting manual effort and accelerating audits, reviews, and requests.
- Request ID Link automatically links multiple Concur Request IDs to an expense report, improving efficiency, traceability, and data accuracy.
Concur Essential Care: Your Starting Point for Enhanced Support
For enterprises that want expert guidance without a high‑touch consulting model, Concur Essential Care provides ongoing support to help optimize your Concur configuration and stay aligned with best practices. Administrators gain access to Concur consultants for configuration support, minor updates, and practical advice, along with monthly release reviews to support feature adoption.
Right‑Sized Support for Small and Midsized Businesses
Small businesses have many of the same operational challenges as larger companies but often face resource constraints. Service Assistant and Premium Assistant provide flexible, coach-led support to help small and mid-sized businesses get the most from Concur Expense, Travel, and Invoice—without the need for in‑house expertise.
Service Assistant: Flexible Help, When and How You Need It
Service Assistant is built for small businesses that want on‑demand, expert guidance without long‑term planning requirements or enterprise‑level engagement. With Service Assistant, admins receive support from a designated team of service coaches who help answer questions, resolve issues, and assist with daily administrative tasks.
Support is delivered in a flexible way, allowing you to schedule help around your own availability rather than adapting to rigid support windows. This flexible coaching model helps small teams reduce administrative burden and keep their systems running smoothly, without the need for specialized, in‑house Concur expertise.
Premium Assistant: Proactive, Relationship‑Based Support
Premium Assistant builds on the flexible, coach-led experience of Service Assistant by adding a proactive, one-to-one engagement model designed for small businesses that want more structured guidance and ongoing optimization of their Concur solutions.
Premium Assistant pairs your organization’s Concur admin with a designated coach who serves as a consistent point of contact and develops a deeper understanding of your Concur environment. Rather than relying solely on ad‑hoc assistance, you can count on your coach to provide support through planned interactions, scheduled touchpoints, and ongoing success planning, helping admins stay aligned with best practices as your business evolves.
Concur Expertise and Care: Turning Support into a Strategic Advantage
The Concur Expertise and Care portfolio offers more than support services—it provides a strategic way to unlock the full potential of your Concur investment. By pairing intelligent technology with expert guidance and proactive collaboration, organizations can reduce administrative burden, accelerate adoption, and maximize the value of their investment.
No matter where you are in your journey, Concur offers a care model designed to help you step forward with confidence. As your business needs evolve, your level of engagement can change too, ensuring you always have the right support at the right time.
Connect with your Concur representative to explore your options and discover how the right level of care can turn everyday support into a lasting competitive advantage.
