Growth and Optimization
Maximizing the Value of SAP Concur: A Guide to Concur Expertise and Care Solutions
Travel, expense, and invoice management are becoming increasingly automated, connected, and intelligent. As AI-driven capabilities continue to evolve, organizations have an opportunity to move beyond day-to-day administration and focus on higher-value business outcomes, including stronger compliance, faster adoption, improved employee experiences, and greater visibility into spend.
SAP Concur Expertise and Care helps customers capture that value over time. Through practical guidance, proactive engagement, and access to experienced SAP Concur specialists, organizations can keep their programs aligned with changing business priorities, employee expectations, compliance requirements, and product innovation.
What are Concur Expertise and Care Solutions?
Concur Expertise and Care is a flexible portfolio of services that helps organizations drive more value from their Concur Travel, Concur Expense, and Concur Invoice solutions. It brings together product knowledge, best-practice guidance, and proactive engagement to support adoption, improve program performance, and help teams take advantage of new capabilities as their business evolves.
The portfolio offers different levels of engagement so organizations can choose the model that best fits their goals, operating model, and desired level of partnership. Whether supporting day-to-day administration or long-term strategic initiatives, Expertise and Care helps organizations continuously improve the performance and impact of their SAP Concur investment.
Concur Advanced Care: Strategic Expertise to Maximize Your Investment
Concur Advanced Care gives customers an ongoing partnership with experienced SAP Concur consultants. Through scheduled check-ins, planning conversations, and interactive workshops, customers can identify improvement opportunities, review best practices, support adoption of new features, and align their program with changing business goals.
What’s Included with Concur Advanced Care?
Working with a dedicated consultant, organizations benefit from:
- Regular planning and optimization discussions
- Best-practice recommendations
- Annual interactive workshops
- Guidance on feature adoption and policy evolution
- Ongoing alignment with business objectives
The focus is on helping organizations realize more value from SAP Concur over time and ensuring their program continues to support evolving business needs.
Concur Select Care: High‑Touch Partnership for Organizations Operating at Scale
Concur Select Care is designed for organizations that rely on SAP Concur at scale and want a higher-touch, strategic partnership. Through a designated Select Care Manager, customers gain a trusted advisor and advocate who provides continuity, priority handling, proactive monitoring, and executive-level engagement. Focused on advancing key business outcomes, the Select Care Manager aligns resources, proactively mitigates risks, accelerates the resolution of critical issues, and champions customer priorities across SAP Concur. This dedicated partnership helps drive operational efficiency, user adoption, and measurable value while maintaining confidence in critical travel, expense, and invoice operations.
What’s Included in Concur Select Care?
In addition to the benefits of Advanced Care, Select Care includes:
- 24x7 crisis support
- Enhanced service-level commitments
- Proactive monitoring and risk identification
- Quarterly service reviews
- Personalized release note reviews
- Product roadmap reviews
- Goal-based success planning
Select Care is especially valuable for organizations navigating growth, regional expansion, policy changes, regulatory updates, or transformation initiatives. The focus is on helping programs remain resilient, aligned, and continuously improving as business requirements evolve.
Accelerating Value with the SAP Micro‑App Hub
Enterprises with Advanced or Select Care and an active subscription to Client Web Services can get even more value from their Concur ecosystem through the SAP Micro-App Hub.
What is the SAP Micro-App Hub?
The SAP Micro-App Hub offers a library of ready‑to‑use, purpose‑built applications designed to extend Concur functionality without requiring custom development or integrations. Hosted and maintained by SAP Concur, these apps address common needs such as automation, governance, and reporting, helping organizations turn ideas into outcomes for quicker time-to-value.
Examples of SAP Micro Apps
- Digital Receipt Query enables users to quickly locate specific receipt images, helping accelerate audits, reviews, and information requests while reducing manual effort.
- Request ID Link automatically links multiple Concur Request IDs to an expense report, improving efficiency, traceability, and data accuracy.
Concur Essential Care: Your Starting Point for Enhanced Support
Concur Essential Care gives administrators access to SAP Concur experts for everyday program improvement. Customers can receive trusted guidance for evolving needs, configuration updates, release readiness, and feature adoption, helping teams save time while keeping their SAP Concur program current.
What's Included with Concur Essential Care?
- Access to SAP Concur consultants
- Configuration guidance
- Support for minor updates
- Best-practice recommendations
- Monthly release reviews
Essential Care helps organizations stay current with new innovations and maximize adoption without adding administrative burden.
Right‑Sized Support for Small and Midsized Businesses
Small businesses have many of the same operational challenges as larger companies but often face resource constraints. Service Assistant and Premium Assistant provide flexible, coach-led support to help small and mid-sized businesses get the most from Concur Expense, Travel, and Invoice—without the need for in‑house expertise.
Service Assistant: Flexible Help, When and How You Need It
Service Assistant is built for small businesses that want on‑demand, expert guidance without long‑term planning requirements or enterprise‑level engagement. With Service Assistant, admins receive support from a designated team of service coaches who help answer questions, resolve issues, and assist with daily administrative tasks.
Support is delivered in a flexible way, allowing you to schedule help around your own availability rather than adapting to rigid support windows. This flexible coaching model helps small teams reduce administrative burden and keep their systems running smoothly, without the need for specialized, in‑house Concur expertise.
Premium Assistant: Proactive, Relationship‑Based Support
Premium Assistant builds on the flexible, coach-led experience of Service Assistant by adding a proactive, one-to-one engagement model designed for small businesses that want more structured guidance and ongoing optimization of their Concur solutions.
Premium Assistant pairs your organization’s Concur admin with a designated coach who serves as a consistent point of contact and develops a deeper understanding of your Concur environment. Rather than relying solely on ad‑hoc assistance, you can count on your coach to provide support through planned interactions, scheduled touchpoints, and ongoing success planning, helping admins stay aligned with best practices as your business evolves.
Concur Expertise and Care: Turning Your Investment into Ongoing Value
SAP Concur Expertise and Care helps organizations turn travel, expense, and invoice management into a continuously improving program. By combining intelligent technology with practical guidance and proactive engagement, customers can increase adoption, improve compliance, reduce administrative effort, and realize more value from their SAP Concur investment.
As business needs evolve, organizations can choose the level of partnership that best fits their goals, from practical administrative guidance to high-touch strategic engagement.
The value of Expertise and Care is in helping organizations keep pace with change, take advantage of innovation, and continuously align their SAP Concur program with the needs of their business and employees.
