How Saia Turned T&E Data into Stories Leaders Act On

Most companies think travel and expense data is just for tracking spend. Saia LTL Freight used it to uncover inefficiencies, influence leadership decisions, and give time back to their teams. But they didn’t originally set out to transform their travel and expense program. They just started asking better questions of their data.

In this episode of SAP Concur Conversations, Jeanne Dion talks with Ed Hebert of Saia LTL Freight about how his organization transformed T&E from a routine process into a source of strategic insight. With nearly 30 years at Saia, Ed shares how his team learned to spot patterns others missed, turn raw data into stories leaders actually act on, and continuously refine processes as the business grows.

You’ll hear how one data discovery eliminated the equivalent of 42 days of manual work per year, how storytelling — not spreadsheets — is what earns leadership attention, and why a “set it and forget it” approach quietly drains time, talent, and visibility.

If you want practical ideas for making your T&E data more actionable, more visible to leaders, and more valuable across your organization, this episode delivers a real-world blueprint.