Complete Solution Brief: Connected travel, servicing and expense

Corporate travel programs that separate booking, servicing, and expense reporting create fragmented data, policy gaps, and a poor traveler experience. Complete by SAP Concur and American Express Global Business Travel (Amex GBT) addresses this by bringing travel booking, servicing, and expensing together in one AI-powered experience—built on an alliance that processed more than 15.3 million joint transactions in 2025 and serves 20,000+ clients across approximately 140 countries.

How Complete Connects Travel, Servicing, and Expense

Connected travel booking.

Complete personalizes booking experiences based on traveler preferences and behavior, connecting employees to Amex GBT's comprehensive travel marketplace with policy-compliant options and supplier offers built in from the start.

AI-assisted traveler support.

Joule provides instant answers to traveler questions and seamlessly transfers to live Amex GBT travel counselors when needed. In-app disruption alerts and self-service rebooking help travelers respond quickly when plans change.

Automated expense reporting.

Complete automatically creates expense entries from trip and card data, reducing manual data entry. An AI-assisted approval manager flags high-risk submissions so managers can review and approve expenses faster.

Unified data and insights.

A shared data foundation brings travel and expense information together, giving managers visibility into program health, leakage, and savings opportunities — all from one connected solution.

Travel and expense on the go.

Employees can book trips, manage itineraries, receive support, and submit expenses from the Complete iOS and Android mobile app throughout every journey.

Complete is built on the proven foundation of Concur Travel and Expense, a platform IDC research shows delivers 406% three-year ROI and $1.6 million in average annual cost savings. Amex GBT complements that foundation with significant scale, managing Concur Travel across 12,0000+ clint sites in 66 countries and processing 15.3 million+ joint transactions with SAP Concur in 2025.

Download the Solution Brief

See how Complete by SAP Concur and Amex GBT creates a connected travel, servicing, and expense experience, and what it means for finance leaders, travel managers, and business travelers.