BeOne Medicines is a large pharmaceutical company with more than 10,000 system users, including field sales representatives visiting healthcare professionals, R&D teams, C-suite executives, and corporate staff. Managing travel and expense at that scale, across multiple countries, with strict pharmaceutical regulatory requirements, created serious operational strain.

Before building out their current SAP Concur environment, the T&E team was manually validating every single expense report for policy compliance. Corporate card transactions required manual handling. Healthcare professional data had to be entered by hand, creating compliance risk around regulatory reporting. Financial postings between the expense platform and the ERP required manual file extracts and batch jobs. And every new country expansion meant significant configuration work.

The company needed a platform that could eliminate manual reconciliation, integrate natively with SAP S/4HANA, scale across geographies without heavy IT overhead, support pharmaceutical regulatory compliance, and reduce the audit burden on the T&E team.