With thousands of consultants across the globe, UST helps companies with their digital transformations. But before adopting Concur Travel & Expense and Concur Invoice, UST was using a home-grown travel tool and relying on manual expense and invoice processes.

With long approval times and lack of visibility into spend, UST needed a solution and turned to SAP Concur to move their T&E processes to a single platform.

Through an intentional change management process, including focus groups with dozens of travelers and incorporating feedback from 40 stakeholders, the company redefined its T&E processes. UST implemented self-booking for US travelers, adopted virtual cards for hotel bookings, moved to a light-weight approval process and shifted T&E expenses from invoices to expenses with a corporate card program.

After the roll-out 95% of domestic travel is auto-approved, 67% of overall T&E spend shifted to cards and they have seen 100% adoption for travel bookings, expenses, and cash advances through SAP Concur solutions.