SAP Concur vs Coupa: How Real Users Rate the Experience

If you are evaluating spend management software, you are likely looking for proof, not promises. You want to know which platform actually delivers for employees, scales with your business, and helps finance teams stay in control without adding friction.

SAP Concur is consistently recognized by customers for doing exactly that. When organizations compare SAP Concur and Coupa, independent user reviews point to clear differences in usability, mobile experience, and overall value.

Let’s take a closer look at what real users are saying on third-party review sites*, and how their feedback highlights meaningful differences in user experience, usability, and day-to-day value.

SAP Concur vs Coupa: User ratings and customer sentiment

One of the clearest indicators of long-term value is whether customers would choose the same solution again.

On TrustRadius, SAP Concur earns an 8.3 out of 10 rating based on 1,980 reviews, compared to Coupa’s 7.9 rating from 152 reviews. That difference is not just about score. It reflects the breadth of SAP Concur customers sharing feedback across industries, regions, and company sizes.

TrustRadius data also shows that 96% of SAP Concur users say they would buy again, compared to 83% of Coupa users. Likewise, 94% of SAP Concur users say the platform delivers good value for the price, versus 75% for Coupa.

Behind those numbers is a consistent theme. SAP Concur customers point to automation, intelligence, and ease of use that continue to deliver value long after implementation.

This strong customer sentiment has also translated into industry recognition, with SAP Concur earning the 2026 TrustRadius Buyer’s Choice Award and being named a G2 Winter 2026 Leader.

Travel and expense features compared: SAP Concur vs Coupa

Travel and expense is often where spend management software either proves its value or becomes a bottleneck.

On G2, SAP Concur earns higher ratings than Coupa across several core capabilities:

• Bank and corporate card integration: 8.6 vs 7.4
• Digital receipt management: 8.5 vs 7.9
• Employee reimbursement: 8.8 vs 8.4
• Ease of travel booking: 8.2 vs 7.5
• Itinerary management: 8.3 vs 7.4

These are exactly the areas where AI-powered Concur Travel, Concur Expense, and Concur Invoice deliver the greatest impact, helping reduce errors, speed processing, and improve the employee experience.

Mobile app experience and expense capture compared

Mobile functionality is no longer a nice-to-have. For many organizations, it is the primary way expenses get captured and submitted.

On G2, SAP Concur outperforms Coupa across several mobile-dependent capabilities:

• Mobile receipt capture: SAP Concur 8.8 vs Coupa 8.2
• Mileage tracking: SAP Concur 8.6 vs Coupa 8.2
• Mobile functionality for expense reporting: SAP Concur 8.7 vs Coupa 7.3

These experiences are strengthened by machine learning models embedded within the SAP Concur mobile app, which continuously improve receipt extraction, currency handling, and data accuracy over time. G2 reviewers frequently mention the ease of capturing and submitting expenses via mobile, which likely contributes to SAP Concur’s higher mobile ratings.

TrustRadius reviewers echo this gap, noting that the connected SAP Concur platform supports full end-to-end travel and expense workflows on mobile, while Coupa users often rely more heavily on desktop access.

Usability, adoption, and ease of use

Spend management automation only works when employees actually use the system. If the steps for submitting an expense or booking travel feel complicated, adoption drops and finance teams lose visibility.

Across TrustRadius and G2 reviews, SAP Concur users frequently cite ease of use for everyday tasks like expense reporting, corporate card reconciliation, and approvals. These experiences are powered by AI-driven capabilities in Concur Travel and Expense, such as automated expense categorization, intelligent receipt capture, and policy checks that happen in the background.

That difference comes through clearly in customer feedback.

“Concur Travel and Expense is much easier to use and very mobile friendly. Coupa is not mobile friendly at all and many employees have had a difficult time adjusting. Concur is so easy and efficient to use for travel.”
— Regional Administrator, TrustRadius reviewer

Another TrustRadius reviewer points to adoption at scale:

“Concur has become ingrained in our expense reporting process. Furthermore, Concur continues to improve its offering. Each month, they release updates and changes, many of which were client requested.”
— Associate Accountant, TrustRadius reviewer

While Concur reviews more frequently emphasize ease of everyday use, Coupa reviewers note adoption and change management as areas requiring additional effort,

The SAP Concur approach focuses on removing friction through intelligent automation, so employees can complete tasks quickly and finance teams can rely on cleaner, more consistent data thanks to solutions like Intelligent Audit and Concur Detect by Oversight.

AI, automation, and intelligent expense management

AI is not new to SAP Concur. For more than a decade, SAP Concur has been integrating artificial intelligence and machine learning into its solutions to help customers automate processes, reduce manual work, and improve compliance.

This includes capabilities such as:

• Intelligent receipt capture and data extraction
• Automated expense categorization
• Policy checks that flag potential issues before submission
• Anomaly detection to help identify errors

These capabilities contribute directly to stronger user ratings across automation-heavy features on G2, including digital receipt management, expense automation, and corporate card integration.

More recently, SAP Concur has begun integrating Joule, SAP’s new AI copilot. Joule will be helping users get answers faster, surface insights more easily, and take action with less effort.

Scalability and enterprise readiness

SAP Concur is used by organizations at every stage of growth.

On G2, 36.9% of SAP Concur reviews come from small to midsize organizations, while 53.8% come from enterprises with more than 1,000 employees, reinforcing its ability to scale as businesses grow.

TrustRadius reviewers likewise frequently highlight SAP Concur’s ability to support global programs with multiple currencies, policies, and approval structures, while maintaining consistent controls and insights. Innovative offerings, such as Complete by SAP Concur and Amex GBT, further underscore SAP Concur’s continued industry leadership. 

AI plays a key role here as well, helping standardize processes and surface insights across complex, global environments.

Key takeaway: SAP Concur vs Coupa for modern spend management

When you look beyond feature lists and listen to what real users say, the difference becomes clear: SAP Concur earns stronger ratings in usability, mobile experience, AI-powered automation, and core travel and expense capabilities.

Want further proof? Discover why today’s leading finance teams say SAP Concur is the one to beat:

SAP Concur vs Workday

SAP Concur vs Navan

SAP Concur vs Emburse

SAP Concur vs Zoho

SAP Concur vs Spotnana

Ready to get ahead? See what’s possible for your team with a Concur Travel and Expense self-guided tour, product walkthrough, or custom demo.

*G2 and TrustRadius data cited in the article is taken from g2.com and trustradius.com as of January 12, 2026.