AI Is Already Here: How SAP Concur Customers Put It to Work

Finance leaders are under constant pressure to do more with less: prevent policy leakage, support global business units, and free up high-value personnel from administrative busywork.

In this customer video, finance executives and travel managers share how the embedded AI capabilities in Concur solutions—from Intelligent Audit to the Joule copilot—are replacing manual compliance checks with autonomous, dependable workflows.

1. Hybrid Intelligence: AI Speed Paired with Human Expertise

Traditional expense reviews force managers to choose between sampling a fraction of reports or drowning in manual receipt validation. Intelligent Audit pairs machine learning with expert human audit teams to evaluate 100% of expense submissions.

• Targeted Review: AI models flag anomalies, suspicious line items, and out-of-policy spending automatically.
• Approver Confidence: Managers and reviewers approve expenses with certainty, knowing an intelligent platform has already validated receipts, tax codes, and policies.
• Massive Time Recovery: Eliminates hours of administrative drudgery per week for internal accounting teams.

"When I came in as CFO, I said, 'There’s a better way to do this.' Concur Intelligent Audit allows us to utilize a combination of AI and human-based services... reducing time by hours for our T&E teams and taking the tedium out of approvals."

2. Streamlining Complex Governance: Navigating 140+ Global Audit Rules

Managing compliance across international borders usually creates operational gridlock. With AI-assisted rule architecture, compliance teams can govern complex rulebooks effortlessly.

• Instant Rule Discovery: AI-embedded search allows administrators to locate, audit, and modify any policy rule among hundreds of active criteria across regions.
• Audit-Proof Governance: Built-in tracking verifies whether rules have been reviewed, updated, and tested—providing an immutable paper trail for corporate governance.

"We have around 140 active audit rules—country-specific and worldwide. The AI embedded capability allows us to quickly find a rule and maintain a true governance process."

3. Request: Travel Cost Estimation in Under 3 Minutes

Pre-trip approvals are critical for controlling budgets before spend occurs, but calculating accurate travel costs used to be a major roadblock for employees.

• Instant AI Estimations: Employees input itineraries, and built-in AI assistance projects hotel, flight, and per diem rates in real time.
• 85%+ Time Reduction: Cuts pre-trip approval preparation from 20–30 minutes down to just a few minutes, speeding up authorization cycles and booking windows.

4. Conversational Booking with Joule: The Future of T&E

The emergence of SAP’s generative AI assistant, Joule, brings natural language interactions directly into everyday spend workflows.

• Effortless Booking: Employees can simply type or speak naturally (e.g., "Book a flight to Chicago next Tuesday arriving by 3 PM") to initiate and finalize compliant travel reservations.
• Friction-Free Compliance: Joule ensures company policies and preferred vendor rates are enforced automatically during the conversation.

Quantifiable Outcomes & Highlights (At a Glance)

Supercharge Your Spend Governance with SAP Concur

Stop letting manual auditing and clunky travel requests slow your business down. See how artificial intelligence can safeguard your budget and delight your workforce.