SAP Concur Research Insights: Business Travel in U.S. Utilities

Now in its eighth year, the Global Business Travel Survey reveals what’s working, what’s changing, and where organizations may need to rethink their approach to business travel.

Beneath the headlines, this year’s findings reveal several themes in U.S. Utilities that are redefining business travel.

Here’s a look at some of them:

• Trust and policy in practice
  • 50% of U.S. Utilities business travelers say they have bent or broken their organization's travel or expense policies at least once, including 24% who do so sometimes or often
• AI in business travel is outpacing policies
  • 63% of U.S. Utilities business travelers say they would use AI tools their organization has not approved
• Business travel is considered essential
  • 83% of U.S. Utilities CFOs say business travel is very or extremely important to their organization’s overall growth strategy

Download the U.S. Utilities Report to get the local picture of today's business travel landscape.

About the research: The eighth annual SAP Concur Global Business Travel Survey is based on insights from 4,800 travel stakeholders across the globe. The study was conducted April 1-20, 2026, in partnership with Wakefield Research.