SAP Concur is committed to supporting government agencies as they transform their travel and spend management programs. We have been a fortunate and proud partner with the U.S. Department of Defense (DoD) on its journey toward travel modernization beginning with the concept of policy simplification and arriving at a state-of the-art travel system. The DoD spends $10 billion annually on travel in a typical year, processing over four million travel vouchers for temporary duty (TDY) travel.
On Sept. 14, 2021, the DoD issued SAP Concur a single-award production contract for what will be known as the MyTravel program, providing the DoD with a proven, always up-to-date, modern capability to book travel, manage travel-related expenses, and initiate travel-related financial transactions.
DoD will launch MyTravel through a phased rollout of the successful Defense Travel Modernization prototype, which deployed 2,000+ users in DoD organizations other than the military services, also known within the government sector as the Fourth Estate. Over $1 million in travel reimbursements were processed successfully during the prototype contract. Additionally:
- Touchless travel fulfillment increased from approximately 30 to 80 percent
- Process workflow reduced by 45 percent
- Lowest Logical Airfare increased from approximately 48 to 60 percent
- The U.S. DoD FY2022 quarterly reports identified a 4.3 percent reduction in improper payment rates as well as increased customer satisfaction rates compared to DoD’s legacy travel system
MyTravel uses SAP Concur solutions to deliver a secure and modern travel capability that reduces costs, processing times and workflow complexity; maintains audit readiness; and provides improved customer satisfaction, all while utilizing industry best practices and technology innovation. MyTravel is housed within the Concur Cloud for Public Sector. The Concur Cloud for Public Sector is a multi-tenant data center hosting SAP Concur commercial travel and expense Software as a Service (SaaS) solution on an Amazon Web Services (AWS) GovCloud Federal Risk and Authorization Management Program (FedRAMP)-approved infrastructure. The Concur Cloud for Public Sector is available to all U.S. Government customers (Federal, State, Local, and Tribal; including educational entities) and commercial contractors processing data on behalf of the U.S. Government.
SAP Concur is honored to be chosen to continue our work to implement this travel modernization solution for the DoD. We look forward to our continued partnership.