Managing traveler risk in a world of uncertainty

SAP Concur Team |

When you don’t know what might happen across the street tomorrow—let alone around the world—how can you be prepared to support all your employees wherever they are?


Here are three key elements to protecting your employees:

  1. Know where they are and how to find them—at all times.
  2. Maintain open and two-way communication in crisis situations.
  3. Predict (and respond to) risk events around the world.


Nearly half (46%) of businesses questioned in a 2017 Business Travel Show survey stated that health and travel security incidences had an impact on business continuity in 2016.


It’s interrupting productivity, in other words, but in real-world terms, that’s peanuts when you compare it to the critical importance of protecting your people. And travelers today are uneasy.


A 2017 BTN survey shows more than half of business travelers have expressed increased anxiety levels about safety and security when traveling for work in the past three years.


How do you protect people when you don’t know what the risks are?

Let’s say you have the data that helps you pinpoint every one of your travelers. Do you also have the data that shows political unrest in those areas? Data about labor disputes and travel disruptions? Data that goes so far as to cover weather emergencies?


Are you like 43% of the respondents in the Travel Show survey who reported that their greatest challenge in mitigating travel risks is accessing relevant information about the situation?


Do you have the process and protocols in place to protect employees?

You might think you’re covered, but when your people face very real dangers around the world, “hoping your plan works” isn’t a plan.


Does your current risk-identification and employee-monitoring solution:

  1. Connect to complete, accurate and timely information about potential risks?
  2. Cover everything from flight delays to terror attacks?
  3. Tie risk information to your travelers’ locations—putting both your people and the dangers they fact on an interactive map?
  4. Give you the tools—and the staff—to monitor every traveler, every risk, everywhere, 24/7/365?

Odds are, it doesn’t. And that’s putting everyone at risk. Take an Online Risk Assessment to See How You Stack Up.


Read more: Using data to track down your travelers

Read more: Providing the travel support your employees need, when they need it