2025 Innovation Recap: Optimizing SAP Concur solutions for travel and expense management

In a time where global change is commonplace and often disruptive, our customers knew they could depend on SAP Concur to help maximize travel and expense (T&E) management efficiency throughout 2025.

Through your valuable feedback, we introduced innovations to make T&E management more efficient and productive. From the release of the Joule solution for AI-assisted user experiences to accessibility and productivity enhancements, SAP Concur delivered smarter, automated capabilities across the portfolio.

Here’s a recap of the most significant updates.

Accelerated workflows with AI

Joule with SAP Concur solutions:

The much-anticipated general availability release of Joule for SAP Concur solutions became available in 2025. Joule helps you work smarter and manage travel and expenses more efficiently by enabling natural language interactions. Booking policy-compliant travel, submitting expenses, and getting answers quickly is now easier than ever.

For more details, review the list of AI features now available or visit the SAP Concur Community for additional resources.

Receipt Analysis Agent for ExpenseIt

More accurate, automated receipt capture with an AI‑powered agent that extracts data with greater precision. It analyzes information on and around the receipt, including maps and Concur Travel itineraries, to improve categorization and itemization while reducing manual entry. The feature runs automatically in existing web, mobile, and email workflows with no setup changes required.

For more details, see the release notes and the SAP Concur Community.

Unified travel, expense, and servicing experience

Complete by SAP Concur and Amex GBT:

Stronger oversight of spend and a more personalized, seamless experience for employees will be delivered with Complete, a unified travel, expense, and servicing solution launched through the strategic alliance between SAP Concur and Amex GBT. Built on the foundation of the new Concur Travel, Complete is intended to bring booking, servicing, expensing, and payments into one experience, with AI at its core.

Visit the release notes and the SAP Concur Community for more information.

Easier and more confident travel planning

You told us how important it is to have confidence in travel costs, compliance, and safety, so we responded with the following product updates.

• Request Assistant in Concur Request for flight and hotel cost estimates:

More precise flight and hotel cost estimates are available in the Concur Request service. This enhancement provides greater cost and compliance confidence when used with the latest version of Concur Travel. Your users can plan a business trip, from San Francisco to New York, for example, and instantly verify costs and policy compliance.

View the release notes for more information.

• Request Assistant support of AI-generated cost estimates for SAP Concur mobile app:

Quicker, on‑the‑go planning and submission of travel requests with AI‑generated cost estimates in the mobile app.

View the release notes for more information.

• Safety information with Concur TripLink:

With Concur TripLink, users get access to the TripIt Pro travel guidance feature, which now includes destination-specific safety information to support more confident international travel decisions. Whether traveling to a conference in Tokyo or a client meeting in Johannesburg, users can now access critical safety information about their destination.

Read this article for more information: Know Before You Go With TripIt Pro Travel Guidance.

• Pre-spend planner feature for Concur Expense:

A more efficient time-saving planning feature generates cost estimates for trips, meals, and other expenses. It adapts to user preferences using generative AI, simplifies sharing plans with managers and colleagues, and includes helpful travel advisory information.

See the release notes for more details.

Enhanced productivity and efficiency

We know that efficiency and streamlined experiences are important to you and your users. With that in mind, we introduced new integrations with Microsoft Teams and Uber for Business.

•  Microsoft Teams integration with Concur Travel and Concur Expense:

Improved efficiency, productivity, and collaboration across SAP Concur solutions and Microsoft Teams. Project teams can, for example, coordinate travel details and gain approvals entirely within Teams.

Read this article for more information: Effortless Travel and Expense Management Now Available Within Microsoft Teams.

• Real-time approval notifications in Microsoft Teams:

Faster approvals with real-time notifications of submitted expense reports and the ability for approvers to take action directly within Teams.

Visit the release notes for more details.

• Uber for Business integration enhancements:

Less manual entry and more automation for expensing Uber rides and Uber Eats orders, including automatic reconciliation for frequent travelers already connected to Uber for Business.

See the SAP Concur Community for more details.

Broader integration ecosystem

Reliable integrations and real‑time visibility help keep systems in sync and reduce the time spent fixing files or chasing errors. We’ve strengthened our integrations so travel, expense, and invoice data flows directly into the systems you use every day, whether through prebuilt connectors or SAP Concur open APIs

• New NetSuite Connector:

Faster and more reliable native integration experience available exclusively for new customers at launch. Built with a modern, standardized setup, it empowers customers with full self‑service control for onboarding, configuration, and transaction reprocessing, while offering significantly enhanced master data synchronization across Chart of Accounts, Lists and list items, and Employees/Vendors. The result is a more robust, streamlined, and future‑ready integration for your finance team.

Explore the SAP Roadmap for more information.

• QuickBooks Online, Sage Intacct, and Xero for Professional Edition:

Enhanced accounting workflows available through new direct integrations with widely used finance platforms in professional edition. These integrations reduce manual processes, eliminate many custom workarounds, and deliver a more unified experience across SAP Concur editions.  

View the release notes for details.

• SAP Cloud Identity Services (CIS) - Automated Tenant Provisioning and Identity Authentication Setup:

A more seamless identity experience through automated tenant provisioning and unified sign‑on via Identity Authentication Service (IAS). This reduces administrative effort and strengthens identity consistency across SAP Concur and other SAP cloud applications.

Learn more in the release notes.

• Identity Provisioning Service (IPS) Version 3 Connector:

Streamlined user and role provisioning through the IPS V3 connector, enabling direct configuration of IPS jobs and eliminating flat‑file processes. This also strengthens the identity foundation for capabilities such as Joule Onboarding, SAP Start, and Master Data Integration (MDI).

See the release notes for more information.

Greater compliance and improved visibility

To address your concerns about compliance and visibility, we introduced several updates for corporate cards and expanded language support in Concur Expense.

• Expanded language support for Concur Expense:

More automated, compliant auditing with Verify and Intelligent Audit services now supports over 90 languages, reducing manual reviews for global workforces.

Visit the release notes for more.

• Real-time Mastercard transaction notifications in Concur Expense:

Faster reconciliation with automatic capture of meal purchases and real-time notifications about transactions, including alerts when additional information is needed.

Visit the SAP Concur Community and the release notes for more details.

• Dynamic card management:

Tighter policy control and visibility into spending. Dynamic card management offers greater flexibility in how and when corporate cards are used, supporting increased adoption and enabling quick limit changes as policies evolve.

Visit the release notes for more details.

Improved admin and user experiences

You asked for simpler, more informative interfaces. We delivered updates that bring key actions and information to the forefront.

• Centralized notification center for SAP Concur:

Faster awareness with a single hub for in-product alerts, improving visibility into pending approvals and time-sensitive items.

Visit the release notes and supporting resources on the SAP Concur Community.

• New Spend Administration page design:

Quick navigation and oversight with a modernized Spend Administration page for Concur Expense, Concur Request, and Concur Invoice. As an admin, you can toggle between list and grid views for easier review and management.

Visit the release notes for more details and bookmark the article on the SAP Concur Community to stay up to date.

• Quick actions in new Spend Administration page:

 Fewer clicks and improved accessibility with quick action tiles that surface common admin tasks.

For more details, refer to the release notes.

• Automatic upgrades for Concur Travel:

Automatic upgrades to new Concur Travel for eligible customers, keeping travel management capabilities current without manual intervention.

Visit the release notes to explore the new features and enhancements.

• Enhanced Travel Policy Administration page:

Improved usability and simplified policy management in the new Concur Travel experience, offering greater flexibility, scalability, and efficiency.

For an overview of the migration and rollout for existing customers, view the release notes and the SAP Concur Community.

• Web version UI design updates:

More intuitive navigation and a unified, modern web experience across SAP products, streamlining key tasks for you and your users.

Visit the SAP Concur Community for updates and previews.

• Updated UI for Concur Expense reports:

Faster report creation with a cleaner layout and enhanced features in Concur Expense (professional edition), with the option for your users to return to the classic view if needed.

For full details, visit the release notes and the SAP Concur Community.

Easier access to help and training

You expressed the need for better access to help and training tools, so we improved accessibility through:  

• Machine translation on SAP Help Portal:

Broader reach for product documentation with expanded machine-translated support.

View the release notes here. 

• Training content on SAP Learning and SAP Concur Community:

Centralized digital learning on SAP Learning and SAP Concur Community following the retirement of ConcurTraining.com.

Visit SAP Concur Community and read the release notes for more details.

A look ahead to 2026 and beyond

SAP remains committed to investing in SAP Concur solutions with advancements in AI, automation, and user-centric design. We will continue to build on our strategic alliance with Amex GBT through Complete, expanding ways to simplify and streamline travel and spend programs.

And with Joule by your side, you can expect intuitive experiences, deeper integrations, and smarter tools to help your organization manage spend and travel with confidence.

Additional resources to help you stay informed:

• What’s New in Product: Stay up to date on the latest product updates
• Release Note Highlights: View for a concise list of product updates from the prior quarter
• Regional Innovation Spotlight Series: Watch for a deeper dive into recent product innovations
• Miles Ahead: Watch for a 2025 recap of Concur Travel updates
• SAP Concur Roadmap: Take a look at what’s to come