Throughout our 25+ year history, we have been propelled forward by asking the question “Is there a better way?” for solving complex business challenges. As organizations around the world begin to consider their employees restarting business travel, duty of care for all employees, whether at home, in the office, or on the road, is a top priority. With the new realities of 2020 and beyond, we have been investigating if there is a better way for us to empower our customers to deliver on their duty of care commitment to all their employees. After careful assessment, we believe organizations require a more comprehensive solution set, extending the value of travel and expense data through the power of the SAP Concur platform and industry-leading partners.
Duty of care has rapidly evolved, and our customers are seeking specialized solutions that not only track and message travelers, but also provide critical security and medical assistance services, when needed. This need requires a more comprehensive approach, powered by the most robust, timely data set to enable duty of care for all companies and organizations. SAP Concur solutions provide wide-ranging data through our Itinerary API that delivers the entirety of consolidated travel information from Concur Travel, TripIt from Concur, Concur Request, and Concur TripLink. Customers have access to both intent-related travel data and confirmed itinerary data, providing visibility into who might be impacted as well as who is actively being impacted by an event.
Today, we are pleased to announce the expansion of our duty of care partners within the SAP Concur App Center to take advantage of the rich data stream that SAP Concur travel booking produces and, in turn, enable customers to provide the level of duty of care their employees expect.
- Healix International’s Healix Sentinel Tracker provides an efficient and effective way to locate and communicate with employees, tapping into Healix’s wealth of health and security intelligence gathered by a network of experts on an hourly, daily and weekly basis. It is integrated with employee location data in Concur Travel and Concur Expense, resulting in rapid location of employees that could be impacted by a critical incident and real-time two-way communications to ascertain their safety and provide assistance if required at times of critical need.
- International SOS is in the business of saving lives & protecting a total global workforce from health and security threats. Their innovative technology and health and security expertise offers real-time, actionable insights and unparalleled on-the-ground quality services, be it for prevention or in emergencies. They have over two decades of experience in itinerary-based pre-travel advice, alongside industry-leading monitoring and notification capabilities. International SOS’ evacuation capabilities and global assignee services are truly unrivalled. They are trusted by 12,000 organizations to fulfil their Duty of Care responsibilities, while empowering workforce resilience, business continuity and sustainability. 10,000 health, security and logistics experts stand-by to provide support & assistance 24/7.
- Terra Dotta’s cloud-based travel risk solutions for higher education provide pre-travel briefings and automatically notify affected students, faculty and staff, as well as school administrators, when there is an itinerary change or critical incident in close proximity – whether locally or abroad. The solution includes Terra Dotta’s AlertTraveler mobile app, which provides travelers regional alerts, quick-dial emergency services numbers and a convenient mobile check-in button. Campus administrators have direct access to travelers’ itineraries and GPS data to determine who is affected so they can send institution-specific alerts and serve as a command center for locating, communicating with and reporting on students and staff – whether on campus, across the country, or traveling abroad.
- WorldAware provides intelligence-driven, integrated risk management solutions that enable multinational organizations to operate globally with confidence. WorldAware's end-to-end tailored solutions integrate world-class threat intelligence, innovative technology, and response services to help organizations mitigate risk and protect their employees, assets, and reputation.
As part of our evolved approach, we have made the decision to retire Concur Locate and Active Monitoring, effective September 1, 2021. This will allow us to focus on delivering the most comprehensive data set to power and grow our duty of care ecosystem through SAP Concur App Center partners. The extended time frame allows our customers to determine which elements of a duty of care program are right for them today and in the future.
Kevin Permenter, Research Manager, Enterprise Applications at IDC commented, “In a world and business environment which is uncertain and sometimes volatile, the approach to duty of care needs to be flexible to meet the unique and changing needs of organizations. Comprehensive travel and expense data along with powerful duty of care solutions can better enable companies to put their employees’ safety first as they continue working from home, re-enter the office or get back on the road.”
We are committed to working with current customers over the coming months as they evaluate and transition to one or more of our SAP Concur App Center partners and new clients who want to take advantage of our partner network. We understand that duty of care in today’s environment is not static. We plan to continue to identify partners who can work with us to satisfy future duty of care requirements—as we will always be driven by finding “a better way” to serve our customers.