AI in Travel and Expense Management: IT FAQ

AI is increasingly embedded in travel, expense, and invoice management—and IT leaders are tasked with understanding how it works, how it’s governed, and what’s required to enable it safely across their organizations.

AI in travel and expense management: What IT leaders need to know

This FAQ answers the most common and critical questions IT teams ask about AI in travel and expense (T&E) management, with clear, practical explanations grounded in SAP Concur AI-powered solutions. Here’s an overview of what you’ll learn.

How AI is used across Concur solutions

Learn which AI‑powered capabilities are available in SAP Concur solutions today—from receipt scanning and expense auditing to fraud detection, travel recommendations, and conversational assistance.

How customer data is protected in AI‑powered Concur solutions

Understand how SAP Concur secures sensitive data, uses anonymized and aggregated datasets for AI model training, and prevents customer data from being exposed or reused improperly.

SAP’s approach to responsible and ethical AI

Get a clear overview of SAP’s AI ethics principles, including transparency, fairness, accountability, and human oversight—and what that means for IT governance.

How IT teams activate and manage AI features in Concur

Learn the difference between embedded AI features that can be enabled through simple configuration and advanced AI capabilities that require setup using SAP Business Technology Platform (BTP).

Identity, access, and authentication requirements for AI-powered T&E

Understand how single sign‑on, role‑based access, and SAP Cloud Identity Services support secure user access—especially for Joule agents.

Technical requirements for using Joule

See what’s required to enable Joule, including BTP access, identity mapping, platform prerequisites, and edition considerations.

Download the AI in travel & expense management FAQ and explore how Concur can help your IT team adopt AI confidently, securely, and responsibly.

Gain access to all premium content once you fill out the form.

Please share some information about yourself to receive premium information that can help you solve the major travel and expense challenges businesses face today.

Concur respects your privacy. The information you provide us is intended for internal use only, and we will not share, sell, or distribute your information. View our privacy policy. You will receive educational information and news about Concur products and services.

First name

Last name

Phone number

Business email

Company name

Postal Code

Job title

Select an Industry

Number of employees

Country

This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.

Speak with a specialist

Have a specialist contact you to find automated solutions to help your business see spending clearly and manage it proactively.

Can we still reach you at:

How can we help you?

First name

Last name

Previous Concur User

Yes

Have you used a SAP Concur product at a previous employer? *

Phone number

Business email

Company name

Job title

Country

Number of employees

Industry

Postal code

Comments

This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.

AI in travel & expense management: 8 top questions for IT leaders

AI in travel and expense management: What IT leaders need to know

How AI is used across Concur solutions

How customer data is protected in AI‑powered Concur solutions

SAP’s approach to responsible and ethical AI

How IT teams activate and manage AI features in Concur

Identity, access, and authentication requirements for AI-powered T&E

Technical requirements for using Joule

Download the resource

Gain access to all premium content once you fill out the form.

Speak with a specialist

Other

Other

Other