County of San Bernardino

The County of San Bernardino, a vast public service organization, undertook a significant transition by migrating from an on-premises system to a cloud-based solution using SAP Concur. With over 25,000 public service professionals, the migration aimed to streamline and simplify processes, particularly in travel and expense management. Led by SAP Division Chief Rowena Barcelona-Nuqui, the transition included extensive communication and change-management initiatives well in advance, ensuring users were prepared and trained. The successful implementation resulted in increased employee responsibility, ease of data handling, and enhanced satisfaction, marking a milestone for future integrations like RISE with SAP.