The unprecedented changes brought by the COVID-19 pandemic impacted state and local governments across the country, forcing workers to manage critical new responsibilities with less support staff and fewer resources. Months into the pandemic, all signs indicate that remote work will continue for the foreseeable future. However, the processes and policies for sustained remote work are not yet optimized, despite valiant efforts on the part of state and local government employees working on the front lines of the pandemic. For these reasons, SAP Concur commissioned Wakefield Research to conduct a survey of 500 decisionmakers at state and local government finance and administrative offices to explore how best to support these offices in the new normal. This video will highlight key findings from the study.