Concur is an SAP Company

Merit

A 90% reduction in PNR processing time.

Merit Travel Group is the largest independent specialty travel company in Canada. During an internal audit, found agents were spending a significant amount of time on manual tasks including service fee verification, travel policy compliance, max traveler per flight tracking, commission tracking, and more. With a combination of Remote Data Access (RDA) and web services through ConcurĀ® Compleat, Merit was able to leverage critical data to improve their processes.

Since implementing this [Concur's RDA and Web Services] process, Merit Travel Group reduced agent errors, improved call quality, and increased agent satisfaction and confidence in their technology.



Industry

Travel

Employees

450

Location

Toronto, CA

Deployed

Available downloads