Concur is an SAP Company

About Concur

There must be a better way. This thought launched Concur nearly 25 years ago and spurs our innovation today.

It began with the realization that there must be a better way to manage business expenses.

A better way than employees stuffing paper receipts into an envelope and manually entering each expense onto a spreadsheet. A better way than Finance transferring expense data to accounting systems by hand. By automating the expense management process, Concur would make expense reporting a whole lot easier for employees and get them reimbursed faster. At the same time, we would help companies save time and money.

But more could be done for business. What if companies could “see” expenses even before they happen? Concur connected travel and expense, allowing organizations to get a new level of visibility into spending – before, during and after the trip was completed.

We weren’t finished. With the rise of mobile devices and apps, customers wanted the same simple and powerful experiences they enjoy as consumers. For instance, what if travelers could expense a latte through their smartphone app, discarding the receipt? What if travel managers could receive a single itinerary for all of a traveler’s bookings, no matter how they were booked? What if expense reports could write themselves as a trip unfolds? What if the same effortless experience could extend to invoice processing, too?

We’ve continued to innovate to improve the experiences of business travelers, travel managers and finance leaders.

Today, Concur is the world’s leading provider of integrated travel and expense management services and solutions. On the web, on a smartphone or on a tablet, our cloud-based solutions deliver an effortless experience for employees and total transparency into spending, helping organizations of all sizes, industries and locations run better. We can help yours run better, too.

Our executive team

Mr. Eberhard joined Concur in 2003 and was named President of the company in November 2016. In his role, Mr. Eberhard is responsible for setting the vision and executing against the operating plan for Concur. Mr. Eberhard has more than 25 years of global sales and executive management experience in high-tech and has been instrumental in developing the vision for Concur in business travel since 2006. His previous roles at Concur include President of Global Distribution, in which he oversaw more than 1,800 sales and marketing professionals; EVP and General Manager, Global Accounts; EVP and General Manager, Asia Pacific; and EVP, Worldwide Sales & Business Development. Prior to Concur, Mr. Eberhard was VP, Worldwide Sales at Xign; VP and General Manager for Ariba; and VP and General Manager, Education & Government at PeopleSoft.
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Mr. Nelson joined Concur as its Chief Technology Officer in December 2013. Prior to joining Concur, Mr. Nelson spent 17 years at Oracle Corporation where his last role was Vice President and Architect responsible for Oracle’s cloud infrastructure, including its Infrastructure as a Service, Java Platform as a Service, and Infrastructure for Fusion Applications SaaS offerings. Prior to Oracle, Mr. Nelson held engineering positions at Informix Software and AT&T Network Systems.
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Mr. Lucier’s passion for driving sustainable organizational growth is supported by his commitment to customer-driven centricity – connecting Concur goals with customer needs. Jim was appointed Chief Revenue Officer, North America, in January 2017, while maintaining previous responsibilities as Chief Services Officer. In his role as Chief Revenue Officer, Jim is responsible for leading Enterprise and SMN markets in the United States and Canada and Global Operations for the Concur Distribution organization. As Chief Services Officer, Jim oversees the Services, Support and Customer Experience teams, who are focused on securing trust and advocacy with Concur customers. Jim’s journey with Concur began in 2008 as SVP, and in 2011 he became General Manager for the Federal Government Business Unit. Jim’s previous industry experience included senior leadership positions at JPMorgan Chase, Xign, Etensity and Gnossos Software.
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Scott Torrey joined Concur in 1998 and was named Chief Revenue Officer, EMEA, APA and LATAM in January 2017. During his 18 years at Concur, he has served in multiple leadership roles. His previous roles at Concur include EVP and General Manager, EMEA, where he was instrumental in growing this market over 200%; EVP of Operations, where he led the HR, IT, Facilities, and Procurement strategies that fueled growth from 400 to 4,000 employees and EVP and General Manager of Public Sector, where he oversaw the largest deal in Concur history securing a 15-year contract with the U.S. Government valued at $1.5B. Prior to joining Concur, Mr. Torrey was a Senior Manager at Ernst & Young and Accenture with a focus on CRM systems in the telecommunications industry.
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Mr. MacDonald leads the company’s T&E Cloud initiatives such as fostering an ecosystem of partners to create value for clients, their employees and the travel suppliers who support them as well as developing Concur's data science capability and product offering. Mr. MacDonald’s travel industry experience prior to Concur includes senior vice president & general manager of Expedia US, chairman and president of luxury travel provider Classic Vacations and vice president of product management at Hotwire.
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Mr. Gagne joined Concur in 1998 and currently serves as Senior Vice President and General Manager responsible for product strategy, development and innovation of Concur Expense, Concur Invoice and the company’s analytics solutions. Mr. Gagne started at Concur in engineering and went on to serve in leadership positions in a variety of functional areas, including marketing, customer service, and data services. His previous roles include Senior VP and GM of Data Analytics and Insight; VP of Data Services and Platform; VP of Americas Marketing, and VP of Account Management. Prior to joining Concur, Mr. Gagne was Director of Consulting for GSSI and co-founder of MAPP, a provider of financial risk assessment software for banks.
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Ms. Shapiro joined Concur in 2015 to lead global communications and was named Vice President of Corporate Marketing in 2016. Prior to Concur, Ms. Shapiro led brand and communications for online retailer Zulily, repositioning the company for its IPO. Ms. Shapiro also was a marketing executive at Starbucks, where she launched Starbucks VIA and led multiple marketing campaigns. Prior to Starbucks, Ms. Shapiro held leadership roles in product management and global brand strategy at Microsoft.
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SAP Business Networks and Applications

Mr. Malone joined Concur in 2009 and was named Chief Financial Officer, SAP Business Network Group in August 2015. His previous role at Concur was Senior Vice President and Corporate Controller. Prior to joining the company, Mr. Malone served as Senior Vice President, Corporate Financial Planning & Analysis at Washington Mutual and Audit Manager at Deloitte. Mr. Malone also currently serves on the board of directors for the Northwest Chapter of the Juvenile Diabetes Research Foundation, where he has held the roles of President and Treasurer.
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Ms. Ostertag became head of human resources for Concur and the SAP Business Network Group in January 2015 after holding a variety of senior HR roles at SAP since 2006. Most recently, she was the Head of HR for SAP Canada. Previously, Ms. Ostertag served as the strategic advisor to the chief HR officer of SAP and to the senior HR leadership team on all “people agenda” and HR-related topics. Prior to joining SAP, Ms. Ostertag held senior HR positions at Kellogg’s Deutschland GmbH, IT@Manpower, ID Media Inc, and Rothmans of Pall Mall.
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