June 17, 2021 | 8:00am ET - 3:30pm ET
Together, let's rethink the future of travel.

Why you should join

As we navigate the evolution of travel, SAP Concur welcomes the travel community to this event where together we can serve as industry advocates and redefine business travel.

Join us for the opportunity to hear from and engage with industry trailblazers, travel executives, and your peers. Whether you are new to the industry or a veteran, this event will challenge the status quo of travel while providing guidance into exploring new ways of thinking.


What we'll explore

During this event, we will explore topics related to:

  • Rethinking and reprioritizing steps in the travel experience
  • Redesigning policies and priorities within managed travel programs
  • Embracing and adopting technology tools
  • Creating and leveraging a more integrated travel ecosystem
  • Understanding the needs and mindsets of people returning to travel

General session speakers

Mike Koetting is the SVP, Leader of the SAP Concur Solution Area. In this role, he is responsible for the overall success for the SAP Concur-branded portfolio of employee spend management solutions, including the flagship product Concur Travel and Expense. The SAP Concur Solution Area is part of SAP’s Intelligent Spend and Business Network Group, the most trusted and complete enterprise Spend Management platform.

In his 10-year tenure Mike has also served as SAP Concur’s Chief Product Strategy Officer and EVP of Supplier and TMC Services. As the Chief Product Strategy Officer, Mike was directly responsible for establishing the long-term vision and roadmap for SAP Concur’s product portfolio. As the EVP of Supplier and TMC Services he was responsible for Concur's relationships with travel suppliers, GDSs and TMCs.

Prior to joining SAP Concur Mike held a variety of senior positions at Carlson Wagonlit Travel, including North American CFO and SVP Global Supplier Relations. Mike first joined the corporate travel industry with Maritz Corporate Travel based in Fenton, Missouri. While at Maritz, Mike served on the Board of Directors of TQ3, a global joint venture of Maritz, TUI and FCM Travel. Mike began his career as a CPA with Price Waterhouse after graduating with a BS in Accounting from Indiana University.

A frequent moderator and speaker at the annual conferences of the Global Business Travel Association in the US and Europe and other industry events, he serves on the advisory boards of Business Travel News and The Beat. In 2006, Business Travel News named Mike one of the 25 Most Influential Executives of the business travel industry.

An accomplished amateur athlete, Mike has completed more than 40 marathons, is a seven-time Ironman and in 2014 made an altruistic (anonymous) kidney donation at the Mayo Clinic.
More information about the speaker is coming soon.
More information about the speaker is coming soon.
Scott Gillespie breaks new ground and a bit of glass in the business travel industry. He is known for his pioneering work in travel procurement and his provocative views on the future of travel management. Scott provides advisory services as CEO of tClara LLC. He has held senior positions at Airlines Reporting Corporation, TRX (now SAP Concur), Travel Analytics and Kearney. He holds an MBA from the University of Chicago and lives near Cleveland.
Suzanne was named to lead the Global Business Travel Association (GBTA) in February 2021, where she oversees the association’s staff and services, providing value to members, sponsors and partners, and where she also leads the organization’s and industry’s recovery from recent pandemic challenges.

In prior roles she led the Americas for HRS, divisional B2B marketing at Intuit, global SaaS businesses for Sabre GetThere, and online B2C, B2B, and B2E initiatives at Verizon/GTE. She is also a past president at ACTE, the Association of Corporate Travel Executives.

With an MA in Communications from the University of Hawaii at Manoa, and a BA in broadcasting/foreign languages from Minot State University, Suzanne is based in New York, NY.
Mark Ziegler is entering his 40th year in the travel industry. His last 22 years have been as a corporate travel buyer. He has worked at travel management companies (American Express and Hoffman Travel), a GDS (Worldspan), and Northwest Airlines. He is very active in GBTA where he has earned his CCTE, GTP, and GLP designations. He has served GBTA as a director at large on the Board of Directors, Vice President, and President of the Chapter President's Council. He lives in Rocklin, California and works for data management company NetApp.
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Company Logo

I really enjoyed the summit, it [was] very informational and helpful. The speakers were very candid and personal in answering questions and shared important experiences.”

SAP Concur Travel Industry Summit 2020 attendee

Last year's event highlights

2.5K attendees

from around the world

29 exhibitors

in the virtual expo


across all sessions

"SAP Concur’s Travel Industry Summit delivered knowledge about the status and resumption of business travel and uncovering 'invisible' spend.”

Read the full article: Reporter’s Notebook: Indebted Airlines, Return To Travel Plans, Value Of TMCs And OBTs, Invisible Spend, Hotel Distribution, Digital Nomads

"Delta CEO: Time for all travel sectors to 'join arms' to drive safety and rebuild traveler confidence."

Read the full article: Delta CEO: Time for all travel sectors to “join arms” to drive safety and rebuild traveler confidence

Last year's featured speakers



Airlines for America

American Airlines

Americas at International SOS

Areka Consulting

Balboa Travel Management

BCD Travel



Delta Air Lines

Discovery, Inc.

Festive Road

H&H Marketing and Communications



Hyatt Hotels

Inform Logistics

Institute of Travel Management

Jet-Set Offset

LTD Hospitality

Marriott International



Prime Numbers Technology

Reed & Mackay Travel

Rick Steves’ Europe, Inc.

RoomIt by CWT


Shep Travel

Travel Incorporated



Uber for Business


United Airlines


The Wall Street Journal


Company Logo

I feel it was great that all aspects of our industry were included in the sessions and it was not only centered on SAP Concur.

SAP Concur Travel Industry Summit 2020 attendee