June 17, 2021 | The event content is now available on demand!
Together, let’s rethink the future of travel.

Thank you for attending Travel Industry Summit! Click the button above to watch the sessions presented at the event and explore suggested resources.

Why you should watch

As we navigate the evolution of travel, SAP Concur welcomes the travel community to this event where together we can serve as industry advocates and redefine business travel.

Hear from industry trailblazers and travel executives during these thought-provoking presentations and engaging panels. Whether you are new to the industry or a veteran, this event will challenge the status quo of travel while providing guidance into exploring new ways of thinking.

Watch the sessions on demand

What we explored

The sessions explore these topics:

  • Rethinking and reprioritizing steps in the travel experience
  • Redesigning policies and priorities within managed travel programs
  • Embracing and adopting technology tools
  • Creating and leveraging a more integrated travel ecosystem
  • Understanding the needs and mindsets of people returning to travel

General session speakers

Mike Koetting is the SVP, Leader of the SAP Concur Solution Area. In this role, he is responsible for the overall success for the SAP Concur-branded portfolio of employee spend management solutions, including the flagship product Concur Travel and Expense. The SAP Concur Solution Area is part of SAP’s Intelligent Spend and Business Network Group, the most trusted and complete enterprise Spend Management platform.

In his 10-year tenure Mike has also served as SAP Concur’s Chief Product Strategy Officer and EVP of Supplier and TMC Services. As the Chief Product Strategy Officer, Mike was directly responsible for establishing the long-term vision and roadmap for SAP Concur’s product portfolio. As the EVP of Supplier and TMC Services he was responsible for Concur's relationships with travel suppliers, GDSs and TMCs.

Prior to joining SAP Concur Mike held a variety of senior positions at Carlson Wagonlit Travel, including North American CFO and SVP Global Supplier Relations. Mike first joined the corporate travel industry with Maritz Corporate Travel based in Fenton, Missouri. While at Maritz, Mike served on the Board of Directors of TQ3, a global joint venture of Maritz, TUI and FCM Travel. Mike began his career as a CPA with Price Waterhouse after graduating with a BS in Accounting from Indiana University.

A frequent moderator and speaker at the annual conferences of the Global Business Travel Association in the US and Europe and other industry events, he serves on the advisory boards of Business Travel News and The Beat. In 2006, Business Travel News named Mike one of the 25 Most Influential Executives of the business travel industry.

An accomplished amateur athlete, Mike has completed more than 40 marathons, is a seven-time Ironman and in 2014 made an altruistic (anonymous) kidney donation at the Mayo Clinic.
More information about the speaker is coming soon.
More information about the speaker is coming soon.
Scott Gillespie breaks new ground and a bit of glass in the business travel industry. He is known for his pioneering work in travel procurement and his provocative views on the future of travel management. Scott provides advisory services as CEO of tClara LLC. He has held senior positions at Airlines Reporting Corporation, TRX (now SAP Concur), Travel Analytics and Kearney. He holds an MBA from the University of Chicago and lives near Cleveland.
Suzanne was named to lead the Global Business Travel Association (GBTA) in February 2021, where she oversees the association’s staff and services, providing value to members, sponsors and partners, and where she also leads the organization’s and industry’s recovery from recent pandemic challenges.

In prior roles she led the Americas for HRS, divisional B2B marketing at Intuit, global SaaS businesses for Sabre GetThere, and online B2C, B2B, and B2E initiatives at Verizon/GTE. She is also a past president at ACTE, the Association of Corporate Travel Executives.

With an MA in Communications from the University of Hawaii at Manoa, and a BA in broadcasting/foreign languages from Minot State University, Suzanne is based in New York, NY.
Mark Ziegler is entering his 40th year in the travel industry. His last 22 years have been as a corporate travel buyer. He has worked at travel management companies (American Express and Hoffman Travel), a GDS (Worldspan), and Northwest Airlines. He is very active in GBTA where he has earned his CCTE, GTP, and GLP designations. He has served GBTA as a director at large on the Board of Directors, Vice President, and President of the Chapter President's Council. He lives in Rocklin, California and works for data management company NetApp.
Sally Abella has been in the travel industry for more than 30 years and at Harman International Industries Inc. for 28 years. As Senior Director of Corporate Global Travel, her job responsibilities span all aspects of managed global corporate travel which includes T&E reimbursement, travel security, group meetings and events, and all corporate travel supplier relationships. The Harman corporate travel staff is based on three continents supporting 34 countries. Sally has held various board positions with the Los Angeles Business Travel Association, including past president. BTN recognized her in 2014 as a Best Practitioner for the work her team launched on virtual meetings.
Since embarking on a new career in Travel & Expense at ServiceNow in 2013, Kate has worked to grow the Global T&E program from supporting 1200 employees to today's 10,000+. Assuming the role of implementing the program to scale with ServiceNow's incredible growth rate and strategic initiatives has yielded an in depth understanding of T&E best practice and system integration while fostering an innovative vision. As Senior Manager, Global Travel & Expense Kate serves as the Global Process Owner working with an amazing cross functional team to deliver exciting solutions to improve operations with a direct impact on employee experience and company growth.
Phil Wooster, an Australian who has lived in New Zealand, Germany and currently resides in the UK returned to CWT in 2019 after an enjoyable and successful five years with SAP Concur in Germany. Phil is passionate about B2B4E (Business2Business4Employees) and how current and future technology combined with human interaction can enhance the travel and expense program of every company. One positive Phil has uncovered during lockdown, the enjoyment of running every second day. Great for mental health.
Highly strategic, creative and professional travel geek with a passion for engagement and outsourcing. An irreverent and engaging public speaker with over 15 years' industry experience. Strong buyer background running programs for large global corporations (Procter & Gamble, AstraZeneca, Infor, Philips, Microsoft) with an active involvement across multiple industry boards and associations. A passionate people leader experienced in leading large, diverse teams across multiple geographies.
As Global Head of Travel and Expense, Alison is accountable for the execution and management of the Barclays travel,expense and corporate card program, placing a clear focus on continuous improvement, creating opportunities for efficiency through automation and in turn maximising the opportunities for cost containment, ensuring that necessary governance steps are in place in support of the firms duty of care responsibilities and to meet applicable risk and control objectives.
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Company Logo

I really enjoyed the summit, it [was] very informational and helpful. The speakers were very candid and personal in answering questions and shared important experiences.”

SAP Concur Travel Industry Summit 2020 attendee

Featured speakers:

About Partners

Acquis Consulting Group

American Airlines

American Express Global Business Travel

Balboa Travel


BCD Travel


Centre for Aviation




Delta Air Lines

Ernst and Young

Festive Road

Fly Green Alliance



Harman International Industries Inc.



Hyatt Hotels

Intercontinental Hotels Group

International Air Transport Association (IATA)

International SOS


Lufthansa Group



McKinsey & Company


NetApp Inc.

Options Travel




Stanford University

tClara LLC

The Washington Post

Travel Again


Travel Inc.


Women Leading Travel & Hospitality

Company Logo

I feel it was great that all aspects of our industry were included in the sessions and it was not only centered on SAP Concur.”

SAP Concur Travel Industry Summit 2020 attendee