Reconnect. Recover. Reimagine.

Sessions are now available on demand!

  • Why join
  • Speakers
  • Session Catalog
  • Exhibitors
  • How to access the content

Why you should access the event on demand

During these times, it is important to bring together a community that can stabilize, transform and reimagine the world of travel.

By accessing the event content on demand complimentary virtual event, you will have the opportunity to hear from industry leaders and join sessions on relevant topics. Whether you are new to the industry or a veteran, this content will allow you learn about best practices, new adoptions, and what is to come in the future of business travel.

Read more about the SAP Concur Travel Industry Summit in our newsroom.

Replay sessions now

Get inspired

Get inspired by our stellar lineup of speakers which features travel industry experts and executives from various organizations.

Discover industry leading solutions

Connect with travel suppliers to learn how they can help take your business to the next level.

Connect with your community

Your community awaits! Join the SAP Concur Travel Industry Summit group to stay in touch, share best practices, and ask industry-related questions to your peers and experts.

General session speakers

Rick Steves is a popular public television host, a best-selling guidebook author, and an outspoken activist who encourages Americans to broaden their perspectives through travel. But above all else, Rick considers himself a teacher. He taught his first travel class at his college campus in the mid-1970s — and now, more than 40 years later, he still measures his success not by dollars earned, but by trips impacted.

Rick is the founder and owner of Rick Steves' Europe, a travel business with a tour program that brings more than 30,000 people to Europe annually. The company contributes $1 million a year to climate-smart nonprofits, essentially paying a self-imposed carbon tax. He also works closely with several advocacy groups.

Rick spends about four months a year in Europe, researching guidebooks, fine-tuning his tour program, filming his TV show, and making new discoveries for travelers. To recharge, he plays piano, relaxes at his family cabin in the Cascade mountains, and spends time with his son Andy and daughter Jackie. He lives and works in his hometown of Edmonds, Washington, where his office window overlooks his old junior high school.
A 25-year veteran of the business software industry, Jim Lucier has served as President of SAP Concur since June 2019. In this role, he sets the vision and oversees its execution for the world’s leading provider of integrated travel, expense and invoice management services and solutions. Previously, he was SAP Concur’s Chief Revenue Officer (Americas) and global Chief Services Officer from 2017 to 2019.

Jim joined Concur in 2008 as Vice President for Business Development. In 2011 he became General Manager of the Federal Government Business Unit. His previous industry experience includes senior leadership positions at JPMorgan Chase, Xign, Etensity and Gnossos Software. Jim holds a bachelor’s degree from Dartmouth College. He and his family live in McLean, Virginia.
Mike Koetting is SAP Concur’s Chief Product Strategy Officer. Mike joined Concur in 2010, is one of the architects of SAP Concur’s TripLink solution and is responsible for creating and communicating SAP Concur’s product and services strategy as part of SAP's family of Intelligent Spend Management solutions. In addition to his strategy responsibilities, Mike is responsible for Concur's relationships with travel suppliers, GDSs and TMCs. Mike splits his time between Concur’s offices in Eden Prairie, Minnesota and Bellevue, WA. Prior to joining SAP Concur Mike held a variety of senior positions at Carlson Wagonlit Travel and Maritz Corporate Travel. Mike is based in Eden Prairie, MN and is an altruistic kidney donor.
As CEO of Delta Air Lines, Ed Bastian leads a team of 90,000 global professionals that is building the world’s premiere international airline, powered by a people-driven, customer-focused culture and spirit of innovation.

Under Ed’s leadership, Delta is transforming the air travel experience with generational investments in technology, aircraft, airport facilities and, most importantly, Delta’s employees worldwide. A 20- year Delta veteran, Ed has been a critical leader in Delta’s long-term strategy and champion of putting Delta’s shared values of honesty, integrity, respect, perseverance and servant leadership at the core of every decision. Since being named Delta’s CEO in May 2016, Ed has expanded Delta’s leading position as the world’s most reliable airline while growing its global footprint and enhancing the customer experience in the air and on the ground. During his tenure as CEO, Delta has become the world’s most awarded airline, having been named the Wall Street Journal’s top U.S. airline; Fortune’s most admired airline worldwide; the most on-time global airline by FlightGlobal; a Glassdoor Employee’s Choice company and more. Delta has returned to sustained profitability, regaining its investment-grade credit rating with all three major ratings agencies and paying out more than $1 billion in profit-sharing to employees every year over the past four years. In 2018, Fortune magazine named Ed among “The World’s 50 Greatest Leaders,” and in 2019, he was elected to the membership of the Council on Foreign Relations.

When asked to sum up his job in five words, Ed’s response is: “Taking care of our people.” The answer reflects his leadership philosophy, which is based on the “virtuous circle” – if you take care of your people, they take care of your customers, whose business and loyalty allows you to reward your investors.

Ed joined Delta in 1998 as Vice President – Finance and Controller and was promoted to Senior Vice President in 2000. He left Delta in 2005 and became Senior Vice President and Chief Financial Officer of Acuity Brands. He returned to Delta six months later to become Chief Financial Officer, and in 2007 was appointed to serve as Delta’s President.

Prior to joining Delta, Ed held senior finance positions at Frito-Lay International and Pepsi-Cola International. Ed started his career with Price Waterhouse where he became an audit partner in its New York practice.

Ed grew up in Poughkeepsie, N.Y., and graduated from St. Bonaventure University with a Bachelor’s Degree in Business Administration. He lives in Atlanta, and is deeply involved in his faith, family and community.
Arne M. Sorenson is president and chief executive officer of Marriott International, Inc. Mr. Sorenson presides over one of the world’s largest hospitality companies and some of the most iconic brands in travel. Mr. Sorenson has built his tenure on the bedrock of Marriott International’s core values: putting people first, pursuing excellence, acting with integrity, embracing change and serving our world.

Mr. Sorenson led the acquisition of Starwood Hotels & Resorts Worldwide in 2016, resulting in a dramatic expansion of Marriott’s ability to provide unparalleled guest experiences around the world. The company now has more than 7,400 properties across 134 countries and territories and 30 brands. The merger also created the travel industry’s largest customer-loyalty program, Marriott Bonvoy, which has more than 140 million members. An outspoken corporate leader, Mr. Sorenson has advocated for environmental sustainability, human rights, and diversity and inclusion.

Mr. Sorenson joined Marriott in 1996 and held a number of positions before serving as president and chief operating officer. He was elected to Marriott’s Board of Directors in 2011. He became chief executive officer in 2012, making history as the first person to hold the post without the Marriott family name. Under his tenure, Marriott International has been recognized extensively, including by Fortune in 2020 as one of the World’s Most Admired Companies and DiversityInc as one of the Top 50 Companies for Diversity. In 2019, Mr. Sorenson was named CEO of the Year by Chief Executive magazine and was placed on Forbes’ list of America’s Most Innovative Leaders and Barron’s list of World’s Best CEOs.

Mr. Sorenson is active on multiple boards. He joined the Microsoft board of directors in November 2017. He is also a member of the board of directors of the Business Roundtable, serving as chair of its Health and Retirement Committee, co-chair of its COVID-19 Taskforce and as a member of its Special Committee on Racial Equity and Justice. He serves on the board of trustees for The Brookings Institution and the board of directors for Special Olympics and the Warrior-Scholar Project.

Mr. Sorenson is a graduate of Luther College in Decorah, Iowa, and the University of Minnesota Law School. Before he joined Marriott, he was a partner with the law firm Latham & Watkins in Washington, D.C. He and his wife Ruth live in the Washington, D.C., area, where they raised four children.
Mark has been with UBS since 2007 and is responsible for setting the vision and overall strategic direction of the global travel program in over 50 countries. He has over 25yrs in the corporate travel industry, has held roles as a Travel Buyer and Supplier and previously served as Chair of the Institute of Travel Management. Mark has recently been appointed as the Chair for the GBTA European Advisory Board.
Kim has an extensive background in procurement, travel, meetings, and expense globally. Currently, the Global Sourcing Director, Travel, Meetings & Events at Visa, Inc., Kim develops the strategy, SLAs, and program design, and partners with business stakeholders and suppliers to innovate, drive efficiencies, savings, and improve the overall customer experience. Prior to Visa, Kim was responsible for strategy and customer success at WhereTo where she provided cutting edge industry insights and innovative solutions for WhereTo and its clients. Kim has led and consulted on many Fortune 500 organizations and oversaw account management and operations teams at a global TMC, and was a founding member of WINiT, Women in Travel.
"Experienced corporate finance and procurement professional, with a focus on implementing global travel and expense programs at hyper growth technology companies. Currently the Director of Global Travel Meetings & Expense at Zendesk in San Francisco, CA, reporting through the CFO’s Organization. Previously held similar roles within Procurement and Source to Pay functions at Salesforce and Twitter."
Dorian Stonie is Sr Director Global Travel at Salesforce. He's and experienced travel industry veteran who's leveraged technology and innovative processes to streamline global travel operations and services. Dorian has been active in the industry for over 30 years, working for such companies as Salesforce, Hewlett Packard and VeriFone Inc. He resides in Silicon Valley, California and thrives on the challenges of "Change" in the Travel Industry.
Louise brings more than 30 years in the travel industry and 20 years in executive leadership to Areka Consulting. Her knowledge and experience include technology, product innovation, commercials, distribution, program marketing, and end to end program strategy. Louise started in the airline and car rental industries, then she spent more than 8 years in buyer roles for aerospace and financial services companies. Louise held executive level positions in a top 3 TMC and reported directly to the CEO. Louise brings broad industry knowledge and a global solutions mindset to Areka Consulting and it’s customers. Louise earned her Bachelors of Science – Summa Cum Laude from LaRoche University in Pennsylvania. Louise and her family have hosted high school and college students from Czech Republic, Mexico and Brazil.

Breakout session speakers

Maud Bailly
Chief Digital Officer at ACCOR

Koreen Barbara
Global Travel Manager at McDonald's

Samantha Bean, GTP
Corporate Director, Sales Development at LTD Hospitality

Martin Biermann
Chief Product Officer at HRS

Isaac Bowman
Senior Manager at Deloitte

Mark Bresnahan
Vice President & General Manager at Prime Numbers Technology

April Bridgeman
Senior Vice President, Hotel Solutions at BCD Travel

Tracie Carillo
Senior Vice President, Business Development and Marketing at Travel Incorporated

Ralph Colunga
Thought Leader - Travel and Expense Technology Solutions at SAP Concur

John Cruse
Chief Operating Officer at Balboa Travel Management

Scott Davies
CEO of Institute of Travel Management

Pete Elmgren
Senior Vice President of Global Business Development at SAP Concur

Julien Etchanchu
Managing Consultant at Advito

Suzanne Fletcher-Juneau
Sr. Associate at Inform Logistics

Ian Flint
Managing Director at Inform Logistics

Anna Ford
Co-founder and CEO of Jet-Set Offset

Ronnie Gurion
Global Head of Uber for Business

John Harvey
Managing Partner at H&H Marketing and Communications

William Hauptman
Medical Director Assistance | Americas at International SOS

John Heimlich
Vice President & Chief Economist at Airlines for America

Jake Hoskins
CEO of Tripgrid

Shannon Hyland
Senior Vice President Global Supply at RoomIt by CWT

Kathy Jackson
Executive Chair, Vice President Sustainability at BCD Travel

Paul Klimowicz
Partner - Deloitte EMEA Business Travel Advantage Leader at Deloitte

Maya Leibman
EVP & Chief Information Officer at American Airlines

Kyle Mabry
Vice President, Global Sales at American Airlines

Jackie Mallon
Director, Product Strategy Engagement at SAP Concur

Greg McBride
Senior Vice President, Chief Financial Analyst at

Amanda McCarthy,
Vice President Supplier Relations NA at Reed & Mackay Travel

Scott McCartney
Columnist at The Wall Street Journal

Amy Padgett
Senior Director, Product Strategy Communications at SAP Concur

Ben Park
Senior Director Procurement & Travel at Parexel

Daniel Senyard
CEO and Co-founder of Shep Travel

Michael Silvey
Consultant at Areka Consulting Expert Network

Laura Smith
Executive Vice President, Global Marketing & Customer Experience at Hertz

Yukari Tortorich
VP Global Travel Services at Discovery, Inc.

Anthony Toth
Managing Director at United Airlines

Katie Virtue
Consultant at Festive Road

Antje Vogel
Sustainability Manager at BCD Travel

Gus Vonderheide
Vice President, Global Sales at Hyatt Hotels

Geoffrey Waldmiller
Vice President, Performance Optimization at Roomit by CWT

Cara Whitehill
Chief Commercial Officer at Traxo

Tom Wilkinson
Director of Distribution and NDC at SAP Concur

Session Catalog

Session Catalog

General Session: Voice of the Travel Manager

General Session

General Session: Voice of the Travel Supplier

General Session

Closing Keynote: Rick Steves

General Session

An Insider Look at Invisible Spend and Compliance


Beyond the Economic Backdrop: What’s Next?


Corporate Travel Economics 101: Follow the Flow of Content and Money (Yesterday and Tomorrow)


Creating a Sustainable Travel Program in Four Steps


Designing a Connected and Personalized Traveler Shopping Experience


Enhancing Duty of Care – Restoring Traveler Trust


Evolve Your Travel Program to Drive Value in the New Normal


Leadership Through Crisis


Measuring the Perception of Travel Within Your Organization


See Through the Eyes of a Road Warrior


Shark Tank: Emerging Travel Technologies


The Return to Travel Framework For Buyers


Travel Suppliers Redefine Cleanliness Standards from the Ground Up


Understanding the Changing Landscape of Lodging Distribution


What Will Travel Look Like After COVID-19?



How to access the content on demand

This event content is open to the business travel industry community (no registration fee)

Click here to view the list of eligible sessions that you can replay at your convenience

All sessions are presented in English

SAP Concur is committed to the collective power of bringing the travel industry together. The business travel industry attracts the very best and brightest from all over the world, and together, we can and will speak with one voice to drive our industry forward."

Mike Koetting
Chief Product Strategy Officer
SAP Concur