June 9, 2022 | Virtual

A complimentary half-day virtual event

Together, let’s define the future of travel.

Registration is now open! Explore the agenda and our lineup of speakers.

Why you should join

As the demand for travel continues to increase, the travel community has the opportunity to come together to define the future of travel.

Hear from industry trailblazers and travel executives during thought-provoking presentations and engaging panels. Whether you are new to the industry or a veteran, this event will challenge the status quo of travel while providing guidance into exploring new ways of thinking.


Topics we'll explore

  • Essential vs. nonessential steps in the business travel experience
  • Policies and priorities within managed travel programs, including sustainability, that align to new norms
  • Adoption and awareness of the latest technology tools
  • Strengthening an integrated travel ecosystem
  • Understanding the latest needs and mindsets of today’s travelers

General session speakers

Scott Kirby is chief executive officer of United Airlines. He served as the company’s president from 2016 to 2020 and was responsible for United’s operations, marketing, sales, alliances, network planning and revenue management. As president, he played a pivotal role in enabling United’s cultural transformation and executing the company’s strategic growth plan. Elected in December 2020, Scott serves as the Chairman of the Star Alliance Chief Executive Board (CEB). He is also a member of the International Air Transport Association (IATA) Board of Governors.

Prior to joining United, Scott was president of American Airlines from 2013 to 2016 and president of US Airways from 2006 to 2013. He is a well-known industry veteran, with a broad and accomplished three-decade-long career in significant leadership roles within the airline industry. Scott started his career at the Pentagon and in the technology sector.

Scott has bachelor’s degrees in computer science and operations research from the U.S. Air Force Academy and a Master of Science in operations research from George Washington University. He is married and has seven children.

Louis Rosenberg PhD is a pioneer in the field of human-computer interaction. Thirty years ago he developed the first augmented reality system for the U.S. Air Force. He then founded the early virtual reality company Immersion Corporation (1993) and the early augmented reality company Outland Research (2004). He is currently CEO and Chief Scientist of Unanimous AI, a company that amplifies the intelligence of human groups using AI algorithms modeled on biological swarms. Rosenberg earned his PhD from Stanford University, was a professor at California State University and has been awarded over 300 patents for his innovations.

Charlie Sultan has recently been named as the President of Concur Travel. Prior to this role, he was the Chief Operating Officer and SVP of Strategic Planning for SAP Concur. Charlie’s teams were responsible for understanding Concur’s performance, analysis and making product & market entry/exit and investment recommendations. Charlie has also served as the SVP of Global Supplier and Content Strategy at SAP Concur where he led the team that is responsible for ensuring complete travel content for Concur Travel and for Travel Supplier participation in TripLink.

Charlie spent 15 years at American Airlines in 11 different roles from Revenue Management, Finance, Corporate Strategy, Sales Planning, Agency & Corporate Sales, Distribution Strategy, Small Business Products and Loyalty Marketing. He directed the activities of American Airlines' $300 million+ Distribution strategy, which included the establishment of a direct connect -the precursor for NDC, and renegotiated agreements with the GDS and OTAs. Charlie has served on the Board of Directors for Cleartrip and Nor1, prior to their acquisitions.

Charlie has a Bachelor of Science in Economics degree from the Wharton School of the University of Pennsylvania and an MBA from Northwestern’s Kellogg School of Management. He currently resides in Parker, Colorado with his wife and 3 children.

Fiona leads our Global Product & Solution Marketing team at SAP Concur. Helping companies confidently manage employee spend by leading go-to-market launches, offers & market awareness across the travel, expense and invoice solutions portfolio. She joined 11+ year ago (via TripIt acquisition) & remains passionate about employee experience. Fiona lives in Palo Alto, with her husband Euan and three children.

As the CEO of UNMUTED, a training and development company, Rachel Druckenmiller is on a mission to humanize the workplace by igniting resilience, connection, engagement and compassion in organizations, leaders and teams. Recognized by The Daily Record as one of Maryland’s Top 100 Women of 2022, Forbes as a Next1000 honoree in 2021, the #1 Health Promotion Professional in the U.S. by the Wellness Council of America in 2015, a 40 Under 40 Game Changer in 2019, Rachel is a national thought leader in the field of employee engagement and wellbeing.

She has facilitated nearly 300 interactive learning experiences since March 2020 as a keynote speaker, workshop facilitator and leadership trainer. Rachel has spoken to leaders at a wide range of organizations, including Citizens Bank, Sherwin-Williams, the Federal Aviation Administration, the National Education Association and the American Heart Association. Follow her on LinkedIn, subscribe to her UnmuteYourself LinkedIn newsletter and learn more about her work on her website at

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Breakout session speakers

Julie Avenel is Vice President & General Manager for Global Business Consulting (GBC), leading an experienced team of over 150 professionals located throughout all regions. She is responsible for selling and delivering consultancy services, which GBC achieves by delivering premium value to our clients through a range of tailor-made engagements including content sourcing, program optimization, and travel program management. Julie brings with her a vision for a “next-gen” consultancy, one keenly focused on client needs for innovative engagement & innovative approaches renewing the way we look at corporate travel. Julie leads GBC in creating relevant solutions, compelling clients to partner with us, and creating trust for long-term partnerships.

Julie joined American Express GBT in 2011 where she was in charge of Business Development & Strategic Planning for France, Belgium & Netherlands. In 2016, Julie moved to Global Supplier Relations where she led the team in Europe overseeing some of the largest supplier partnerships & and was responsible for supplier revenue growth for France, Spain, BENELUX, and Italy. She was as well overseeing the global media team.

Prior to joining GBT, Julie spent 4 years within the Boston Consulting Group working on assignments in the travel sector in different countries. She also spent one year before that in market research with the Accor group.

Julie is based in Lyon, France. She graduated from University of Brighton (UK), and Normandy Business School (FR), and holds a Masters in German Literature in History. She speaks fluent French, English, and German.

As the Associate Director of Global Travel and Expense at Alkermes, Inc. Lindsay Balram leads a highly skilled and experienced team who have created an ever evolving corporate travel and expense program across a global bio-tech organization. Her notable passion for “thinking outside the box” and ensuring that traveler safety and experience remain at the forefront of Alkermes’ travel program has set the stage for her role as a thought leader within the travel space. Lindsay has progressed her career in the industry over the course of two decades and is currently on the Board of Directors for the New England Business Travel Association where she oversees chapter meeting content and execution. She currently lives in Rhode Island with her husband Steven and their dog Maximillian.

Jeff Berk is the CEO of Tripkicks and leads a passionate team of experts working to help organizations achieve their corporate and social initiatives by influencing traveler behavior. As a former Managing Director with Acquis Consulting Group, Jeff has over a decade of experience helping enterprise organizations revolutionize their travel, expense, and procurement functions. Jeff is an industry thought leader, advocating for the focus of #TravelerExperience and innovation to make business travel better.

Scott Berliner began his Hyatt career 20 years ago as a graduate of the University of Massachusetts hotel program. He has held many different positions within Hyatt ranging from operations to property sales, regional sales and currently global sales. Scott has gained a comprehensive approach to the hotel industry through experiences at large urban properties like the Hyatt Grand Central New York, Grand Hyatt San Francisco and Grand Hyatt San Diego; lifestyle branded hotels like the Hyatt Centric Wall Street and the Andaz 5th Avenue amongst others.

As Director, Global Sales, Scott is tasked with strategically growing many of Hyatt’s key accounts across the globe for the entire Hyatt portfolio. Scott takes the lead on strategy, client communications, partnership opportunities, and much, much more.

Martin Biermann leads a global team of product and IT professionals to deliver smart and innovative solutions in the areas of data management, sourcing and audit, search and booking, and payments for HRS’ global customer base. Biermann is a serial startup entrepreneur and held various technology leadership positions in digital economy companies, including Rocket Internet, Dropbox and Evernote. He is a member of the Global Business Travel Association (GBTA) Technology Committee and is a regular speaker on digital innovation at global industry events hosted by GBTA and The BTN Group.

Ralph, is a senior member of the SAP Concur team serving as Thought Leader - Travel and Expense Technology Solutions. He assists the product development teams, the global sales organizations and company marketing efforts regarding SAP Concurs travel and expense solutions.

Previously he was the Vice President of Global Mobility managing the Travel, Corp. Card and Lease Car programs at both SAP and SAP Concur. He is a thirty eight year travel industry subject matter expert having established and managed the global travel, expense and card programs at AMD, Cisco Systems, Oracle, and before joining Concur, and then SAP/Concur into his present role. In December 2019, Ralph was inaugurated into the BTN Business Travel Hall of Fame.

Recognized for his vision, innovation and leadership style, Ralph and his past teams have also been the recipients of numerous travel and expense industry awards to include:

    2002 – Best Global Vision – Assn of Corporate Travel Executives (ACTE)
    2004 – Best Practitioner - Corporate Travel /Single Global GDS – Business Travel News
    2007 – International Travel Manager of the Year – Business Travel News
    2007 – GetThere – Visionary Award – Best Travel Program- Oracle
    2013 -WW Excellence Award- Management of Corp Travel & Expense – ACTE
    2013 – Spotlight on Transformation – GBTA Inaugural Award
    2019 – Business Travel Hall of Fame – BTN Group

Sally Crotty serves as a Senior Consultant and Global Sustainability Subject Matter Expert at TCG for Travel, Meetings, Payment and Expense. Her expertise supports our clients and partners with strategies to drive their sustainability initiatives. Sally has worked with many clients adopting TCG's TCO-TMPE methodology with focus on the 18th component, Sustainability, to better manage and gain visibility into spend, compliance and duty of care.

Sally brings over 30 years of extensive experience in the industry with expertise in corporate travel management, online booking technology, program optimization, consolidation, compliance and integration. She is passionate about sustainability practices and developments within the business travel industry.

Oren Geshuri is Deloitte’s T&E Practice Leader. He has over 20 years of experience in technology strategy, implementation, and operations. For the past 10 years he has been focusing on the SAP Concur suite of products across the entire P2P workstream, focusing on spend management automation and digitization. He has worked on implementations of multiple flavors of ERP software and cross-system integrations across various industries and verticals.

Michelle’s travel career spans over 30 years, including 16 years with a travel management company, as a dedicated corporate travel consultant for Ritchie Bros. Auctioneers. In 2008 she joined Ritchie Bros. in the role she currently holds as Travel Administration Manager. Michelle is an active volunteer with TAMS (Travel and Meeting Society) and is the current Co-Chair. She has also sat on the Board of Director’s for the Association of Corporate Travel Executives (ACTE) and has served the industry participating on committees, leading buyer roundtables and education forums; has been a speaker, moderator and panelist at many travel-related conferences and events.

Sam Hilgendorf has served as the Chief Information Officer for Fox World Travel since 2018. Sam is responsible for the vision and execution of Fox's technology portfolio, which includes IT, business intelligence, product development, and technology professional services. Under Sam's leadership, Fox has been awarded multiple Gold Magellan awards from Travel Weekly for technology innovations in travel. In 2021, Fox was recognized as a Distinguished Partner for SAP Concur for integration work with the Concur Travel platform.

Prior to joining Fox, Sam spent the majority of his career in IT consulting and professional services as a consultant and executive leader, where he helped advance the digitalization of many of the Midwest's largest organizations. Sam and his family reside in Milwaukee, Wisconsin.

Dorinda Hill is Manager, Product Management who manages the Biometric Capture and Enrollment portfolio for IDEMIA North America. She joined IDEMIA with experience in both consumer and commercial product management, development, and marketing. Dorinda has a successful track record in consistently garnering and translating the voice of the customer into successful market solutions.

A co-founder and co-CEO of Smart Hotel Rate, John is a seasoned entrepreneur, having sold his 1st startup in 1999, with executive experience including American Express and 13 years in business travel. He has extensive expertise and relationships in the blockchain ecosystem dating back to 2013 and is an advisor to ConsenSys and other companies.

Hansini Sharma is Corporate Travel Practice Lead at Acquis Consulting Group. She has 13 years of experience across various aspects of the travel industry, including payments implementation of T&E, P-Card, and Virtual Cards, expense management, travel policy creation, travel program design and implementation, and category sourcing. Hansini is well versed in systems analysis, implementation, and support. She has experience with cross-functional management of business resources, technical resources, and offshore resources.

Hansini is the founder of the TAMS Incubator and on the leadership team of the broader organization. She is actively involved with the Global Business Travel Association through the Ladders program and conventions. She is a frequent speaker and contributor to business travel publications and webinars with Business Travel News and Business Travel Executive.

Prior to joining Acquis Consulting Group, Hansini was the Manager of Partnerships and Business Development at Switchfly, Inc., a San Francisco based travel technology company and worked as a Sourcing Consultant for HRS – Hotel Reservation Service. Hansini holds a Master of Business Administration from New York University and a Bachelor of Business Administration and Bachelor of Arts in Spanish from The University of Texas at Austin.

Dennis Vilovic is an entrepreneur and global citizen – he has lived in 9 different countries on 3 different continents advising governments and businesses on how to increase operational efficiency using technology and data.  

Before founding TROOP, he was supporting a global organization which was organizing hundreds of meetings with people coming from all over the world. That's where he realized how manual and opinion-drive meeting planning is and he thought that there must be a better way, using data and technology, to make organizing a meeting easy for anyone. That's how TROOP was born.

Katie is a builder and connector of ideas and is relentless in her pursuit of excellence! She is energized by moving organizations forward by connecting purpose to execution, deeper engagement and continual business process improvement. At Festive Road, Katie is the Client Solutions Lead working with companies to craft the right approaches to help them create better. She also leads strategy reviews, tmc and car rental sourcing processes and provides thought leadership solutions to industry suppliers bringing a vision of macro trends and how they will shape future of business travel and meetings. Katie is a frequent speaker on different business travel topics and involved with numerous industry groups such as GBTA Ladders and the GBTA Technology Committee. She has a goal to #runtheworld and complete a half marathon on every continent. When not traveling or running, you can find her playing ice hockey and coaching her sons.

Megan is a proven global security leader with a 17-year award-winning record of developing and leading global security initiatives focusing on crisis management, travel and physical security, and 24x7 operations. She has assisted clients and travelers in numerous crisis situations, including the 2022 Russian invasion of Ukraine, 2015 Paris terror attacks, the 2011 Japan earthquake and tsunami, and the 2008 Mumbai terror attacks. Megan has been an active member of the Overseas Security Advisory Council’s Women in Security Benchmarking Committee since 2019, and is currently the DC Analyst Roundtable membership chair.

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I really enjoyed the summit, it was very informational and helpful. The speakers were very candid and personal in answering questions and shared important experiences."

SAP Concur Travel Industry Summit attendee

Travel Industry Summit in the news

“The SAP Concur Travel Industry Summit...revealed a new survey that demonstrates what businesses need for their employees to get back to traveling for business."

Read the full article: New Survey Reveals Requirements for Global Recovery of Business Travel (TravelPulse)

“Corporate travel managers are setting up for business travel recovery, but unknowns await. Intel is king. Duty of care is adapting. Sustainability initiatives are further eroding internal meetings and travel...These were among the notable themes...during SAP Concur’s...Travel Industry Summit."

Read the full article: Reporter’s Notebook: Corporate Travel Management’s Stature Grows With Complexity (The Company Dime)

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I learn so much from these events. Content is always excellent--networking opportunities abound."

SAP Concur Travel Industry Summit attendee