Top Smartphone Etiquette MistakesTop Smartphone Etiquette Mistakes

This week I was speaking with a friend about smartphones, and we had a good laugh about some of the mistakes people make when it comes to cell phones in business.

Case in point: She relayed a story of how she was once texting a co-worker about some project and thought she had typed, “Let’s be sure we review that move, Dave.” Her iPhone autocorrected it to say, “Let’s have a raunchy time, eh?” She had been typing so fast, she didn’t catch it.

My friend then made what I thought was an accurate observation: All of the old rules we learned when it comes to business seem to fade away when cell phones get involved – interrupting someone to take a call, multi-tasking in front of others – it all seems to be OK these days.

But of course it’s not.

Here are the top cell phone etiquette mistakes that we came up with:

Ignoring real people: In the real world, the physical world, very rarely do people interrupt a face-to-face meeting, but when the virtual world comes into play, people think nothing of interrupting a meeting or discussion to take a call, send a text, or receive an email. But that doesn’t make it OK.

Working on your smartphone in front of a real person sends the signal that the person in front of you is less important than whatever else you have going on, and that’s rarely the message you want to send.

Looking down: How often are you in a meeting and you see someone with their eyes glued to their lap? They think they are being so clever, surreptitiously knocking out an email on their phone, when in reality they are silently screaming “I’m bored to tears!” by engaging with their phone, not the meeting they’re in.

TMI: Once upon a time, people took private calls in private; they would excuse themselves and go into their office when something of a personal nature was occurring. But these days, with the line between work and home so blurry, we risk getting subjected to just a tad too much information when an associate’s smartphone rings, or when they put it on speaker.

Going too quick: Though the very nature of a smartphone exchange is a quick one, it still needs to be businesslike and professional.My friend’s funny text fail is a good reminder that we still need to double check spellings and grammar, even with a text or smartphone email. That way we won’t have a raunchy time, eh?


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