You asked, we listened, and we’re proud to introduce this new feature that you’ve been requesting!
Effective September 11, 2018, SAP Concur is releasing the ability for you to view a Personalized Concur Open service status dashboard. This means that you will be able to view the status of your own account’s services and receive updates (if subscribed) that matter to you.
A new service status history feature is being added for you to view past incidents that impacted you over the last 2 years. As part of the history, a new “Detailed Root Cause Analysis” PDF download will also be provided in many cases. (Note: the RCA will only be provided on a go-forward basis, not retroactively.)
Personalized Concur Open will continue to only show P1 incidents (known and widespread outages and incidents). If an outage or issue is not a declared P1, it will still not display on the Personalized view.
We are not creating another login to view Personalized Concur Open. Instead, you will be able to log in using the same credentials and/or email that you use to log into concursolutions.com. If you are an SSO customer, you will need to request a “one-time link” in order to log in. Once you are logged in, you will remain logged in for 30 days.
Our innovations to Concur Open are part of our commitment to greater transparency and relevancy of our communications. We’ve heard from many of you asking for this feature, so thank you for your feedback!