Shiny, Happy People Holding Smartphones: How Mobility Affects Employee Satisfaction

 “Great vision without great people is irrelevant.” - Jim Collins in Good to Great


The ability to recruit and retain top talent is a differentiator for all companies. For SMBs, however, talent is especially critical as a few key additions or subtractions can have far-reaching ramifications on an entire organization.

Pay and perks play a big role in recruiting and retention. This hasn’t changed. But today, more prospective employees are prioritizing corporate culture when considering their next employer. When job candidates ask about the corporate culture, what they really want to know is what a company values, or cares about.

A casual dress code can say “We want our employees to be comfortable.” A generous vacation policy can say “We want our employees to have balance.” A proactive approach to technology can say “We want our employees to succeed.”

The question corporate culture must answer

We all know that today’s employees change jobs more frequently than their predecessors. This is true of all employees, no matter where they fall on the talent continuum. But in an age when professional performance is displayed publicly online, most employees still strive to ensure they can tell a positive story at each stop. When employees examine the corporate culture, they’re asking themselves, “Is this a place where I can see myself succeeding?”

Recent studies have shown that both millennial and non-millennial employees (in equal numbers) desire greater workplace flexibility. Employees want the ability to perform tasks whenever, wherever they can be productive. To meet these desires, and to provide a corporate culture that allows today’s employees to succeed, more employers are prioritizing workplace mobility.

Mobility affects all employees

A common misconception regarding workplace mobility is that it pertains to remote workforces; employees working from home offices and coffee shops. While catering to remote employees is an aspect of workplace mobility, it’s really about equipping the entire workforce with the tools to succeed, in the environment which allows them to be most productive. Employees want the ability to perform tasks from home on Thursday night so they can ensure a 5pm departure on Friday. They want the ability to complete routine tasks from their smartphones during downtime so they can focus on mission-critical work when they sit down at their desk.

At Concur, we continually see firsthand how something as simple as mobile expense reporting can dramatically affect employee satisfaction in all areas of a company. Using the example of sales teams, access to mobile expense reporting can mean the difference between staying on top of expenses and submitting reports quickly via smartphones versus delaying expenses (which affects data accuracy) because there’s no time to sort through the paper jungle. Another reason for delaying expenses when using a non-mobile solution is the error resolution process that’s sure to follow. Now the finance team and the department manager are pulled into pesky work.

SMBs are prioritizing mobility and collaboration

Fortunately, more SMBs are recognizing the importance of a mobile workforce. According to Techaisle’s 2014 Top Ten SMB IT Priorities, “mobility solutions,” “cloud computing” and “collaboration” are among the top five IT priorities, along with “social media” and “business intelligence/analytics.”

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SMBs don’t need workforces to succeed. SMBs need happy, productive workforces to succeed. Is your company providing a corporate culture that enables employees to be happy, productive and successful?

Discover how mobile expense reporting can make your team happier and more productive. Check out Why Leading SMBs Are Adopting a Results-Oriented, Mobile T&E Solution.

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