Federal employees speak out on duty of care - where does your agency stand?

One major pillar of any comprehensive travel policy includes a duty of care or risk management program. Travel policies must address and discuss companies’ ethical and legal responsibilities to provide safety and security to all of their employees—whether they are on the road or not. In addition to 19.79% of flights being delayed in 2015 , there are other considerations that must be made to develop a robust travel program. With recent natural disasters such as the Texas floods, Nepal’s earthquakes, etc. there is no predicting where the next natural disaster will occur. With an ever increasing global threat level, political situations can shift quickly leaving little time for locating travelers. Ensuring the location and safety of all employees is a daily concern for human resources, travel managers, security departments, compliance and risk teams, and more. The federal government is no exception.


With much of the federal workforce engaging in some sort of business travel or working at remote duty stations, Concur Government and Government Business Council (GBC) undertook an in-depth research study to learn more on federal employees’ experiences with travel safety and perception of duty of care effectiveness within the federal government.


Of the federal employees surveyed in the “Duty of Care in Federal Agencies” survey, 82% indicated they had experienced disruptions or issues while traveling for work or working remotely, and despite existing duty of care protocols, 4 in 10 respondents still cite a need for greater agency support.


There is a tremendous opportunity here to improve services and duty of care programs for all government employees. Thankfully, innovative technology is available to streamline the process, as well as improve services available . Jim Lucier, Senior Vice President, Federal Government at Concur said:


”With global volatility on the rise, a number of our federal agency clients are beginning to look very closely at the technology and communications processes available to enhance their duty of care responsibility to their travelers. This includes not just travelers, but consolidating communications and providing awareness of risk across all federal employees, including those that work at remote locations.”


Technology can locate employees in real-time and allow alerts and communications to notify employees of changes in weather or high risk situations. Zoe Grotophorst, Director of Research & Content Services at GBC, said, “Federal agencies recognize the importance of supporting and protecting traveling employees, but we’re seeing a lack of unified protocols across agency subgroups. This report identifies a number of steps agencies can take in order to adopt a more robust, comprehensive duty of care policy.” Read the full Concur Government and Government Business Council (GBC) report to discover the opportunities for improvement and steps federal agencies can take to develop a robust, comprehensive duty of care program to offer their employees greater support.


[1] Bureau of Transportation Statistics http://www.transtats.bts.gov/HomeDrillChart.asp

[2] To view the full report, please visit: http://www.govexec.com/insights/reports/duty-care-federal-agencies/123200/


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