Connecting Customers to the Future

Powerful things happen when we focus on customers. By coming together, this industry is making history with each new day.

Last year at GBTA in San Diego, I had the opportunity to talk to the business travel community about “The Perfect Trip.” We talked about how the Concur Platform would bring buyers, suppliers, developers, travelers and travel management companies together, making business travel easier for customers. Since then, we’ve been delighted by the wave of new partners joining the Concur Platform, demonstrating their investment in the future of this industry.

Now Concur is excited to announce the next step in that evolution – an unprecedented partnership with United Airlines. This means travelers who want to book directly on or using a United app will be able to link their Concur and United Mileage Plus accounts. They will get all of the negotiated amenities they deserve via Concur TripLink, and corporate travel managers will still have visibility into their bookings. It’s a significant innovation that delivers a solution that our customers have been asking for. Our customers will save money. They’ll have a new set of tools to keep travelers safe. And businesses will get visibility into how travel dollars are being spent today.

Research shows that as much as 28% of a company’s airline bookings are considered “invisible spend,” meaning that they happen outside the managed corporate travel program. And we think that no matter what your business size, 28% is too much to ignore. We believe you should see where your dollars are going and know where your travelers are, and we believe in making business travelers’ lives easier in the process.

Now, with United Airlines, travelers’ lives are easier, companies save money, and our customers have the data they need to fulfill their duty of care. The future of business travel is a place where this will happen all the time; a place where businesses will focus on connectedness and transparency, allowing us to deliver solutions to our customers’ real challenges.

These are all exciting developments. Concur is honored to have partners like United, who boast over 180 destinations in 69 countries across the globe. And there is more excitement to come. In the weeks ahead, we will see a whole new generation of suppliers join the Concur Platform to help develop our shared vision of “The Perfect Trip.”

ABOUT Steve Singh

Chief Executive Officer and Chairman of the Board of Directors - Mr. Singh has served as Concur's Chief Executive Officer since 1996 and director since 1993, including serving as Chairman of the Board of Directors since September 1999. Mr. Singh currently serves on the boards of directors for CornerStone OnDemand, Cleartrip, Buuteeq and ModuMetal. In addition, Mr. Singh serves is a director at the Washington Roundatable, chairman of the GBTA Foundation, a director of the W Fund, and a member of the Advisory Board for the Foster School of Business at the University of Washington. Prior to Concur, Mr. Singh served as the General Manager of the Contact Management Division at Symantec Corporation.

View author profile


Concur is a leading provider of integrated travel and expense management solutions. Founded in 1993 on the premise of helping drive costs out of businesses through innovation, Concur’s services are trusted by over 20,000 clients around the globe with around 30 million users. Learn more at

Contact Us

RELATED CONTENTSee all stories
Press ReleaseOctober 4, 2016
travel expense trends
New Study Reveals Financial Leaders Must Embrace Travel and Expense Solutions...

Managing Expenses and Cash Flow is the Single Most Challenging Responsibility Cited by Financial Decision-makers Bellevue, Wash., October 5, 2016 -- A new commissioned global study conducted by Forrester Consulting on behalf of Concur released...

Read More

travel expense trends
What financial leaders must do to drive growth, innovation amidst digital...

The utilization of mobile devices to book travel is on the rise, especially among frequent travelers and expense report filers. This means it’s getting more and more challenging for  financial decision makers to improve compliance and manage...

Read More

travel expense trends
Three productivity tips for business travelers

This week, we're bringing you a guest blog by our App Center partner, eBillity. Read on for their tips on staying productive during business travel... No matter how hiccup-free, business travel is taxing; and somehow most manage to juggle work on...

Read More