Concur Study Reveals Most Stressful Airports in the U.S.

With the holidays just around the corner, airports across the country will soon enter the busiest travel period of the year. A new survey* from Concur reveals the most stressful airports across the country: topping the list is Chicago O’Hare, followed closely by Los Angeles International Airport and John F. Kennedy International Airport.

With all the hassles associated with business travel, making it through the airport can be a major undertaking. Between long check-in lines, and even longer security checkpoints, road warriors have pinpointed exactly what makes an airport stressful.

The majority of respondents (56 percent) found the vastness between gates and terminals to be the biggest challenge at Chicago O’Hare, while nearly half (49 percent) agreed John F. Kennedy International Airport presents some of the longest lines. Other leading factors of stress at airports across the country included:

  • Confusing airport signage (28 percent)

  • Poor service from airport staff (28 percent)

  • Not enough or crowded bathrooms (19 percent)

With travelers more reliant on technology than ever, it’s no surprise that poor Wi-Fi coverage (19 percent) and an insufficient amount of electrical outlets (18 percent) were also cited as common complaints for those looking to make the most of their time between flights.

On the positive side, business travelers named Dallas-Fort Worth as the most hassle-free airport (thanks to clear signage (42%), good Wi-Fi coverage (41%) and a variety of quality food options (41%).

So what is a weary road warrior to do? From helpful apps to Global Entry, we’ve put together some tips that might help work wonders against travel fatigue and keep your mood light for the flight ahead. But you’re the expert: what are your top tips for traveling at some of the country’s most stressful airports? Share them in the comments below and help out your fellow business travelers.

* This survey was executed by KRC Research on behalf of Concur. KRC conducted a total of 1,500 interviews among employed adults in the US (1,000) and Canada (500). All respondents regularly travel for business and submit expense reports as a part of their travel. All interviews were conducted online between August 13 and 21, 2012.

 

 

ABOUT CONCUR TEAM

Concur is a leading cloud-based provider of integrated travel and expense management solutions. Our easy-to-use, Web-based and mobile solutions adapt to each employee’s preferences and scale to meet the needs of companies large and small. No matter what size the organization, we help control costs and save time. The Concur Connect platform allows an entire ecosystem of end users, customers, suppliers, and solution partners to access and extend the Concur T&E cloud, which delivers travel and expense solutions and services otherwise unavailable to them.

View author profile

ABOUT CONCUR

Concur is a leading provider of integrated travel and expense management solutions. Founded in 1993 on the premise of helping drive costs out of businesses through innovation, Concur’s services are trusted by over 20,000 clients around the globe with around 30 million users. Learn more at www.concur.com.

Contact Us

RELATED CONTENTSee all stories
travel and expense trends
Where to start? 8 steps toward effective T&E management

When preparing for travel & expense management policy change, the question becomes: how do you move from a free-for-all T&E environment to a more effective, cost-saving model?  Start with the basics: See also: 5 reasons your business technology...

Read More

travel and expense trends
4 ways to help universities manage travel and expense

Across the country, universities are tightening their collective belts; combating shrinking endowments and stagnant state funding by accomplishing more with less. Although higher education procurement pros are successfully containing costs in...

Read More

travel and expense trends
Travel trends from GBTA 2016

There’s good news in store for corporate travelers: The experience for business travelers is improving, while costs are remaining static, according to announcements from the annual Global Business Travelers Association (GBTA) conference this...

Read More