Concur Mobile: An Inside Look

You’ve read Prashanth’s thoughts on mobility, and following the recent New York Times piece on the growing popularity of mobile applications for business travelers, which included Concur Mobile, we wanted to take you further behind the scenes and shine a light on one of the many faces that help make Concur Mobile the innovative product that it is today.

Meet Lisa Gavronski, program manager for Concur Mobile. Lisa has been with Concur for more than three years and shares below insights into Concur Mobile development, important industry trends and her life beyond work.

Q: Explain a day-in-the-life for you at Concur.

A: As a program manager, I work a lot to promote Concur Mobile and am the main contact for our sales/support teams, spending a significant amount of time working with them to help with anything that comes up related to the product. I also gather and analyze feedback from clients and then work with our developers to prioritize that feedback.

My job is also about keeping my ear to the ground so I know what’s going on in the industry, future mobile trends, devices we want to support, social networking integration, etc. Something I enjoy most about my position here is the gratification of delivering something that’s been requested, to make the product come to life. It’s rewarding to connect with happy customers who value Concur Mobile and take the time to send in feedback so we can make it even better.

Q: How have clients responded to Concur Mobile?

A: Our clients are quite happy with the product and love that it’s free. It’s one of those things where you might think you don’t want or need Concur Mobile, but it becomes addictive. Once our clients start using it, we find that most people are impressed with its full capabilities as it is integrated completely with Concur Travel & Expense.

Q: You have your ear to the ground, where do you see the mobile industry heading?

A: I think we’re at the start of a huge expansion in the mobile industry – people are more dependent on their mobile phones than ever and expect to do more things on with them now. I think we’ll see more integration with location-based services and social networking sites. We’re interested in Android as a mobile operating system as well. It’s exciting to take all that technology offers and empower our users by making them aware of all the advantages of Concur Mobile.

I’m excited that Concur is continuing to add functionality, integrating feedback from both the industry and our clients to deliver a user experience that is on par with or better than what users get on the Web. We’re constantly working to stay abreast of all the new mobile technology and using these new developments to improve our user experience. It’s exciting to be cutting edge.

Q: What are we most likely to find you doing outside of work? What are currently you reading, watching or listening to?

A: You’ll probably find me reading – I’m a pretty intense reader. In fact, the people at the library know me by name – similar to Norm at Cheers. I just started reading “The Accidental Billionaires,” it’s about the creators of Facebook.

Also, I think I’m one of the few people in America who doesn’t have cable and doesn’t like reality TV. When I do turn on the TV, I’ll watch The Office, The Big Bang Theory, Two and a Half Men, CSI and Numbers. I also watch a lot of cooking shows. As far as music goes, I listen to a wide range of music, mostly classic – everything from Godsmack to BB King, the Doors to Bob Marley, Alice In Chains to Stevie Ray Vaughn.

Q: What are your favorite places to travel?

A: I really like going to Europe and once a year I’ll pick a place to travel to. I think I got the travel bug from a semester abroad in college. I traveled on a bus with 40 other students and in the first month, we visited 13 countries. The next two months were spent living in London.

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