Concur Crosses 3,500 Customer Mark for TripLink Solution; Sees Threefold Growth Over Last Three Quarters

Full Visibility into Spend and Duty of Care Concerns Drive Adoption as New Partners Continue to Join Growing Platform

SAN FRANCISCO, April 1, 2015 – Concur, the world’s leading provider of integrated travel and expense management solutions and services, today announced that over 3,500 customers have adopted Concur’s TripLink solution - tripling the customer base in just three quarters. By leveraging Concur TripLink, companies are able to extend the value of their existing managed travel programs to all travel, regardless of where travel is booked. Those benefits include corporate discounts, policy monitoring and enforcement, duty of care programs, 3-way authentication, auto-populated expense reports and e-receipts – all of which applies to TripLink bookings.

From air travel to ground transportation and airport parking, the Concur TripLink platform now covers a complete spectrum of business travel. The expanding list of partners enabling seamless connections to their customers now includes Etihad Airways, the national airline of the UAE, and WallyPark, the first TripLink airport parking partner. Another new partner is Enterprise Holdings, the largest car rental company in the world, which owns and operates the Enterprise Rent-A-Car and National Car Rental brands.

Previously announced partners include: Airbnb, Air Canada, Avis, InterContinental Hotels Group (IHG), Marriott, Starwood Hotels & Resorts, Sixt and United Airlines.

“We’re thrilled to extend direct booking benefits through our new Concur TripLink partners,” said Barry Padgett, Chief Product Officer, Concur. “The addition of Enterprise Holdings, WallyPark and Etihad Airways show the range of suppliers that value the benefits Concur’s TripLink provides. We know customers appreciate how it brings visibility to spend wherever it happens, removes the pain points of manual expense reports and ensures companies know where their travelers are. Just a year ago, we had less than 1,000 customers. Today, I’m proud to say we have more than 3,500.”

According to IDC, 40-50 percent of hotel bookings and 28 percent of air bookings that are considered invisible spend, or “leak”, out of TMCs and are booked directly with a given supplier. Concur ‘s TripLink ensures corporate discounts are realized on those bookings and that data from travel suppliers, whether booked in Concur Travel or directly with the supplier, is accurately captured, at the time of booking, and that the bookings go through all of the travel manager policy settings and notifications. In addition, the receipts from these transactions are automatically added to the travelers’ expense reports.

Access to this data gives companies of all sizes visibility into spend, compliance and traveler safety for all of their travelers. Business travelers benefit by having more flexibility in the booking process and by spending less time manually filling out travel and expense reports.

“We are delighted to work with Concur to offer our corporate customers a convenient, easy to use travel and expense management solution.It will allow business travelers to book travel directly on our website via Concur TripLink or through the Concur to provide an enhanced travel experience,” said James Mueller, Senior Vice President – Global Sales, Etihad Airways.

“Concur has a great vision about The Perfect Trip and for many business travelers, that trip typically begins at the airport when they park their car,” said David Dix, Chief Marketing Officer for WallyPark. “We want to provide our mutual customers with all the benefits they deserve like service that includes a fresh cup of coffee and a newspaper when they arrive along with corporate discounts coupled with a partnership that that removes one important step for our busy traveler by automatically integrating their parking expense and receipts with their expense report.”

The Concur TripLink integration with Etihad Airways, Enterprise Holdings and WallyPark are expected to be available by early 2016.

About Concur

Concur, a part of SAP, imagines the way the world should work, offering cloud-based services that make it simple to manage travel and expenses. By connecting data, applications and people, Concur delivers an effortless experience and total transparency into spending wherever and whenever it happens. Concur’s services adapt to individual employee preferences and scale to meet the needs of companies from small to large so they can focus on what matters most. Learn more at or the Concur blog.

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