Most organizations, regardless of size, require some amount of business travel. According to IDC, businesses using a cloud-based travel and expense (T&E) platform spend 49% less time on travel planning and 70% less time creating expense reports*. Those hours can add up and affect cash flow, especially if a business lacks visibility into employee travel. In fact, an Aberdeen Group report found that 57% of companies site visibility into T&E as their top business pressure.
While the proven model to realizing value across travel spend and productivity is a managed travel program, such as one powered by a TMC partner and Concur Travel, we work with thousands of small businesses that are just too small for a fully-managed travel program today. Change and evolution are common variables for many small businesses that are in a rapid state of growth, and they may not have the resources yet for that level of a program. At Concur, we’re committed to meeting the customer where they are today, and growing with them in their evolution.
Concur’s extensive TMC partner network is an integral part of how we provide the best value to our joint customers. For small businesses who aren’t ready for a fully-managed T&E solution, but will eventually benefit from one of our valued TMC partners, Concur is joining them on their journey by offering a new solution to help them grow. Concur Hipmunk is a lightweight T&E solution built on top of Hipmunk technology, Concur Expense and TripLink, giving small businesses the basic tools, access and visibility they need today. It serves as an incubator to prepare them for the future, when they’ll be ready for a managed travel program with one of our TMC partners and Concur Travel.
This new solution enables:
- Employee discounts on air, hotel, and car rental bookings for business travel from partners such as Carlson Wagonlit’s RoomIt, United Airlines, American Airlines, Avis and more
- Self-writing expense reports, thanks to instant connections between Hipmunk and Concur Expense
- TripIt Pro integration and itinerary capture to manage all your travel in one place
- Industry-leading consumer travel shopping experience that surfaces all available prices and availability mapped against meetings in Google calendars and eventually Microsoft Outlook 365
- Duty of Care by providing visibility into employee travel plans
- Ability to monitor bookings as they occur, and even be alerted to bookings above a certain dollar threshold
The solution is truly unique in the marketplace by bringing together supplier integrations, metasearch, itinerary management via Tripit Pro and expense integration. No other solution combines the full pricing and availability view of metasearch with deep air, hotel and car supplier integrations to enable discounts, itinerary capture and e-receipts along with a seamless integration into the world’s leading expense solution – Concur Expense.
“The SMB business owners we talk to are often thirsty for efficient, integrated, affordable travel management solutions that reflect their limited budgets, staffing, and limited travel knowledge,” said Henry Hardeveldt, travel industry analyst and founder, Atmosphere Research Group. “Concur Hipmunk empowers small businesses to accelerate their corporate travel programs by bringing together visibility and the tools they can use until they’re ready for a managed travel program.”
By starting early with this limited solution, we can migrate these customers to a managed travel program when they’re ready, as opposed to leaving them to the online travel agencies of the world. And our TMC partners agree.
“We’ve had a great partnership with Concur for 15 years, and we work together to provide comprehensive T&E services to our customers,” said Mike Cameron, CEO of Christopherson Business Travel. “A lot of small businesses are constrained in budget and resources more so than mid-range enterprises, which means they tend to look for incremental wins – places where they can successfully dip their toe in the water rather than making a larger investment. We see Concur as a trusted partner ensuring an enhanced T&E experience at this stage of their business. We’re excited to refer prospective customers to the Concur Hipmunk solution, and then nurture them so we can layer on and implement the next level of travel management as they grow. We want to be the designated TMC that brought them to Concur.”
We’re always listening to our customers and striving to meet their needs today and prepare them for tomorrow. By supporting these companies at the earliest stages, we can help them grow and mature into businesses that will benefit greatly from a fully-managed travel program powered by a TMC and Concur Travel. Concur Hipmunk is currently in private beta and will be available later this year.
* IDC InfoBrief, sponsored by Concur, The Connected Journey: Evolving to the Next Level in Business Travel, July 2017