This series about the bring your own device movement (BYOD) was developed in partnership with Visage.
The business world’s dirty little secret: The average company pays more than $51,000 per year in international roaming charges, and more than $34,000 per year in fees like data, text and voice overages. Mobile costs are only expected to grow. An average company’s yearly wireless bill will be $2 million by 2015, up from $851,880 right now. How can companies manage data costs and reduce bad spend? Here are four tips:
Tip #1 – Establish Policies
As more and more employees hop on the BYOD (Bring Your Own Device) movement, it’s crucial that companies establish rules over who owns and pays for what. There is no right or wrong approach to this. In fact, mobility managers and CIOs are better off thinking of BYOD as a spectrum of mix-and-match combinations — with the corporate-owned, super-secure device on one end, and the tricked-out employee-owned device on the other. The important part is establishing guidelines for your employees and making sure they understand them.
Tip #2 – Take a Proactive Approach
Whether it’s the marketing department needing email on-the-go, or a field service technician needing to collaborate with his co-workers from the field, people within an organization use their phones in wildly different ways. A blanket plan for an entire company will result in some departments going way over on, say, data, while other units not coming close to the limit. This is called “bad spend,” and taking steps to anticipate it and moderate it will help eliminate it. How can you get more proactive when it comes to reducing it? Start by putting a policy in place. Read Visage’s “Proactive (Not Reactive) Mobile Management Is Key” for more.
Tip #3 – Educate Employees
If employees don’t know they are close to going over their limit, or that those 311 calls are costing hundreds of dollars, how can they ultimately be held responsible for their costs? Let employees know what habits of theirs are costly, and provide them with warnings and solutions well before they hit overages or take that trip abroad that will result in roaming charges. Educating employees on how they can use data and devices in a budget-friendly manner can go a long way. How can your company provide guidance for employees? Start by identifying the culprits in mobile billing.
Tip #4 – Use a Mobile Expense Management System
Having visibility into how and when various employees and business units use their mobile devices is critical for identifying bad spend. Expense management solutions like Concur’s partnership with Visage provides that visibility and allows managers to take proactive steps toward controlling costs. It’s the first mobility management solution that helps businesses track their usage and plans associated with BYOD programs. For example:
- Get side-by-side visibility into your BYOD and corporate spending
- Obtain a comprehensive view of mobility spend across the enterprise
- Gain transparency into all employees’ consumption of mobility
- Control the costs associated with keeping your workers wireless
- Allow IT and Finance to become strategic with your mobility management
The world of mobility is changing every day and there’s a lot to stay on top of. Visage has great information and ideas on how to keep ahead of the game.
Together, Concur and Visage want to help business with policies, visibility and insight into mobile spend. Customers of either company can subscribe to the other as an add-on of their current service. To get more information on the Concur and Visage partnership, contact your Concur sales representative or account manager.
About the Author: Visage is a Concur Connect Gold Partner. They specialize in helping businesses understand where and how money gets spent when it comes to mobile phones. They also specialize in wearing some really fancy bowties.