Set agents and their organizations up for success
Every day, operational inefficiencies cause agents to waste valuable time on tasks outside their areas of expertise. Task Manager automatically assigns tasks based on what agents do best. That way, work is completed better, faster, and with a higher degree of customer satisfaction.
Pair with Concur Compleat for greater visibility
By combining Travel Manager with our Concur Compleat product, you get faster processing time and end-to-end visibility on every transaction.
Automatically assign tasks to agents based on skill sets and priorities
Prioritize tasks based on customizable configurations and adjust as priorities change
Pull queues from all GDS sources and supplier sites for faster, more accurate task creation and completion
Access near real-time data and dashboards to quickly view stats by agent, department, client, or location
Track transaction types and exceptions to reshape processes, balance workloads, and customize agent training
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