Corporate travel is an ever-changing environment, with travel managers’ relying on technology to manage their growing responsibilities in travel management, risk management, and employee satisfaction. However, business travelers continue to book through alternative channels, which creates significant challenges in capturing all traveler data, maintaining savings from negotiated rates, and fulfilling traveler safety responsibilities.
This study explores business traveller booking behavior and preferences, and how booking behavior affects the moral and legal responsibility of duty of care. It focuses on four main aspects:
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