Changing Business Travel Management (3:14)
Being the trusted proud leader in the traditional model, traditional corporate travel management model of, of commanding control was in direct conflict with social, mobile and open. Social meaning obtaining information from any source, mobile at any time, any place in the world I should say and open on any type of device. BCD, like Concur, is our TMC so they are a travel management company helping us to drive our change to the travel social enterprise.
Speaker 1: Travelers are so used to always on, immediate gratification, highly personal service experiences in other aspects of their lives. Forget about leisure travel, forget about personal travel, that they expect similar experiences in their employee services.
Speaker 2: We find it ironic that many corporations trust their road warriors to make million dollar decisions, but yet they won't trust them to make a decision on the airfare for a couple hundred dollars. I think you have to ask yourself in regards to your policy, whose logic is your policy built upon? Is it the logic of the travel manager or the logic of really your traveler, and whose should it be built on?
Speaker 3: With over 100,000 customers salesforce.com is the leader in enterprise computing, and now Salesforce is driving the shift to the social enterprise.
Speaker 2: Being the trusted cloud leader the traditional corporate travel management model of command and control was in direct conflict with social, mobile, and open. Social meaning obtaining information from any source, mobile at any time, any place in the world I should say, and open on any type device. BCD like Concur is our TMC, so they're our travel management company, helping us to drive our change to the travel social enterprise.
Speaker 1: Concur is a big part of salesforce.com's travel program modernization. We're working closely with both Concur and salesforce.com to make sure that Concur and Trip It are well marketed through the program. That we drive adoption both of the online booking tool, but even more importantly right now, Trip It.
Speaker 2: Trip It Pro I would define as the missing link in corporate travel management. It is the enabler to allow any information from any booking source to be fed back to your systems for transparency. Technology and devices and the social enterprise are challenging the way companies manage travel. If you haven't embraced mobile technologies the reality is, is that your travelers are already at a competitive disadvantage.
Speaker 3: What area of business demands you to be more social and mobile than business travel? There's no better companies to work together than the leaders in social, mobile, and open technologies, which is salesforce.com and the leaders in travels and expense, which is Concur.
Speaker 2: Don't make the mistake of fearing change. In fact, embrace it and become an advocate for change. What travel manager hasn't heard from their traveling employee base that I can get it cheaper on the web. In our environment we're going to say, "Go for it." We're going to empower the employee to make that business decision, to let them book that source as long as they upload it through Trip It back into Concur, and that provides us the visibility and transparency we need. Concur is the travel platform now and for the future. It is the basis that we're building our travel and expense programs from.