How Technology impacts Traveler Behavior and Safety

Corporate travel is an ever-changing environment, with travel managers’ relying on technology to manage their growing responsibilities in travel management, risk management, and employee satisfaction. However, business travelers continue to book through alternative channels, which creates significant challenges in capturing all traveler data, maintaining savings from negotiated rates, and fulfilling traveler safety responsibilities.

This study explores business traveller booking behavior and preferences, and how booking behavior affects the moral and legal responsibility of duty of care. It focuses on four main aspects:

  1. Traveler booking methods:How do travelers typically book their business travel? Under what circumstances will they book outside of corporate booking channels?
  2. Booking channel relationship to traveler safety: Do organizations have the resources in place to keep travelers safe, even if they book through non-corporate channels?
  3. Travelers’ expectations of duty of care: What are traveler's expectations of duty of care? Are organizations prepared to meet these expectations?
  4. Technology’s role in traveler safety: What technological innovations would motivate travelers to book through corporate channels? Are travelers willing to share personal datat in exchange for a more personalized, and more efficient, business travel experience?

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