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Open booking: get the facts.

Travel reservations made outside the traditional corporate channels have long been a challenge for managed travel programs – and it is only getting worse.

40% of managed travelers don't always comply with their company's bookings channel policy. Source: PhoCusWright's US Business Traveler: Managed, Unmanaged, and Rogue 2012

40-50% of hotel bookings and 28% of air bookings are considered blind spend, or "leak." Source: IDC Concur Fusion 2014: Transparency and Mobility Now Drive the Perfect Trip

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The industry needs to acknowledge the brutal fact there are real reasons why people are booking outside GDS channels. Source: Gant Travel
Management President,
Patrick Linnihan


What are the consequences of unmanaged open booking?

Given the realities of out-of-channel bookings and invisible spend, Travel and Expense managers are making the time to understand the consequences.

When travelers book out-of-channel, concerns stem from the lack of visibility and control arising from invisible spend which could disrupt financial and accounting operations or duty of care and supplier contract commitments.

Source: International Data Corporation [IDC] Blog Post ~ Impact of Open Booking Challenges on Corporate Compliance

Choose the right partner to manage open booking.

More travel related apps and vendors are building direct relationships with traveling employees. How do travel managers keep up while retaining control and visibility to ensure travel compliance? What new criteria should travel managers consider when assessing T&E vendors?

Travel buyers have specific requirements when considering a new travel management solution. At the core of these requirements are balancing the increasing employee needs based on new innovation and retaining control of corporate policies. Source: GBTA, The Future of Travel Management Solutions

I want to be sure travelers are getting the best rate, not just allowing them to go where they have loyalty points and their own preferences. Source: GBTA, The Future of Travel Management Solutions

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Start with Concur TripLink

Concur TripLink can help companies address open booking challenges by providing visibility into spend and travel activity, while driving compliance to travel policies.  Learn more about Concur TripLink.

Learn how to manage what you can’t see today.

Download the TripLink ebook

TripLink enables the capture of unmanaged travel, generally done by a traveler going directly to an airline or hotel website to book, to reflect the organization's travel policy and negotiated rates, as well as enabling organizations to fulfill their duty of care obligations.

Source: IDC Concur Fusion 2014:
Transparency and Mobility Now Drive the
Perfect Trip

We have a responsibility to provide tools, such as Duty of Care products to keep track of those travelers. It just makes sense to roll them up.

Source: Christopherson Business Travel,
Matthew Cameron, COO