VMware is well known for transforming entire industries, providing the disruptive
technologies organizations need to compete in a digital world. So, it comes as no surprise
that this global innovator is continually looking for ways to transform and optimize its own
internal processes to improve productivity, scalability, and deliver the analytic insight its
leadership needs for strategic decision-making.
That quest is what motivated company leaders to begin their search for a better, more
transparent way to manage employee expenses.
“Our employees were submitting reimbursement requests through a legacy system with a
very cumbersome user interface. They had to first log into the VPN, then go from screen to
screen and attach scanned receipts to complete the process,” explains Reema Mukherjee,
Director of Finance Systems and Solutions at VMware. “After it was submitted, the expense
report had to make its way through different integrations, so there was already a lag by
the time it got to our AP department. If the employee made a mistake or the request was
missing information, AP had to send it back to the approving manager, which added more
time to the process.”
Audits happened manually, so only a random sampling of the 150,000 expense reports
coming in each quarter could be reviewed. That made compliance checks challenging, and,
more importantly, didn’t give the company leadership visibility into real-time global spend.
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