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Consumer spending rising: is your growing business ready?

Written on July 2, 2015 at 10:06 am, by

May brought welcome news for small-to-medium business (SMB) owners as the U.S. Commerce Department reported retail sales up 2.7 percent year over year, and up 1.2 percent from April. Restaurants and bars especially benefitted from this trend, reporting sales increases of 8.2 percent from May 2014.   Now’s the time to make sure your SMB is poised to capture more of that increased consumer spending,…   Continue Reading »

Concur is all-in for the mobile payments revolution

Written on June 30, 2015 at 2:32 pm, by

Concur is no stranger to mobile payments. In fact, we’ve been focused on streamlining expenses in the cloud from the beginning. With e-receipts, direct travel booking on our app ecosystem and even our Starbucks integration, we’re big fans of going mobile – and here’s why.   The world isn’t just inching towards mobile – it’s rushing towards it in a big way. 53% of emails…   Continue Reading »

Sharing the power of data

Written on June 30, 2015 at 8:32 am, by

Recent years have brought about the golden age of sharing. Social media culture, Peer-to-peer transactions and the “sharing economy” are now taglines for everything from vacation plans to the Global Business Travel Association’s 2015 conference theme. Sharing isn’t a revolutionary concept —heck, it’s drilled into our heads from our first days at school—but its sudden application to the sphere of business travel opens the floor…   Continue Reading »

Look before you leap: a Duty of Care checklist for companies with travelers

Written on June 29, 2015 at 1:10 pm, by

In a globally connected world, business travel is essential. But it comes with the chance that your people will face risks. These range from natural disasters to civil unrest and war. Mistakes can cost your company, big time, but experts say you can manage those risks and deliver on your Duty of Care if you think ahead of time – in detail – about the…   Continue Reading »

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Company Culture

    Where David can beat Goliath: great customer service

    Delivering excellent customer service fortifies your small-to-medium business’s bottom line by increasing sales, drawing new customers and bolstering your company’s reputation. Quality customer service remains one of the best advantages SMB can have over larger competitors. SMBs must exceed customers’ expectations Just take a look at these two telling facts from American Express’ most recent customer service study:  “Three out of four (74 percent) consumers…   Continue Reading »

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Thought Leadership

    Mindset of an athlete

    Watch commercials on TV, flip through a magazine or wait for an ad to play before accessing your article online and you’ll notice a common business marketing theme: sport. Drawing parallels between business and athleticism is not just a marketing ploy. A recent study by EY Women Athletes Business Network and espnW found that a background in sport accelerated a woman’s leadership and career development….   Continue Reading »

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