Service Administration – Hassle-free system maintenance

Running a marathon is tough. Doing it in shoes that don’t fit not only make it harder, but end up doing you a lot more harm than good. Sure, it may fit right out of the box, but over time, it may start pinching or rubbing. T&E expense management can be like that. That’s why it’s important to initially, and then periodically, review and tailor your expense reporting system to your unique needs. Oh, and you may also want to check those socks.

How do we shape that shoe?

Basically, we can make adjustments with every step. A Concur advisor provides ongoing oversight of your solution and focuses on assisting with the maintenance of the administrative features including:

• Addressing your initial and ongoing needs as your Concur solution is in production or as changes are implemented in production systems
• Recommending best-in-class configurations to optimize compliance, establish user permissions and define compliance rule settings to help identify policy violations
• Maintaining basic system configuration such as activation or deactivation of functionality as required
• Monitoring application processes and jobs to ensure successful completion and compliance, while troubleshooting errors
• Assisting with identifying usage gaps and formulating strategies to ensure maximum deployment
• Reviewing monthly release notes and advising when items will affect your configuration to help you decide which features to activate
• Identifying common user issues and advising how you can educate your users on these issues

This is why you hire a cobbler

Take a load off. You don’t have to spend time in training or executing system administrative tasks on an ongoing basis. That’s our problem. Then, whenever possible, our analysis will lead to improvements based on the best practices that have been tailored to your environment.