Service Administration – System maintenance that you don’t have to worry about
Managing your specific Concur configuration is important to ensure that you are able to take full advantage of your Concur solution. Using the Concur’s Service Administration service can help you:
- Review & tailor the system to meet your needs
- Stay abreast of new features and updates
- Take control of the everyday system management
Taking the stress out of system management
Concur’s Service Administration service focuses on assisting you with the system management of the administrative features within your Concur solution. This includes:
- Addressing your initial and ongoing needs as your Concur solution is in production or as changes are implemented in production systems
- Recommending best-in-class configurations to optimise compliance, establishing user permissions and defining compliance rule settings to help identify out of policy spending
- Maintaining basic system configuration management such as the activation or deactivation of functionality, as required
- Monitoring application processes and jobs to ensure successful completion and compliance, while troubleshooting errors
- Assisting with formulating strategies to ensure maximum deployment
- Reviewing monthly release notes and advising when items may affect your configuration to help you decide which features to activate
- Identifying common user issues and advising how you can educate your users on these issues
Reallocate Resources
When using the Service Administration service, there is no need for your organisation’s personnel to spend time in training or execute system management administrative tasks on an ongoing basis.
Discover improvements
Concur’s recommendations for configuration and monitoring of ongoing operations will result in improvements depending on how best practices have been tailored to your environment.
Learn more about Concur’s Service Administration service
