When you choose Concur, you get a world-class service and support experience from a personalized, high-touch deployment and dedicated account management, to a comprehensive set of online collaboration and support tools - you can be assured that Concur is there for you every step of the way.
Each Concur client has access to experts, powerful tools and resources that come standard with every solution, along with our commitment to helping clients succeed. Every client gets:
- Implementation – Based on the best practices developed through thousands of successful rollouts, Concur has built a proven implementation methodology, providing a rapid deployment and return on investment. Concur’s phased deployment strategy utilizes leading tools and processes to ensure that you are well-prepared both during and after the initial implementation.
- Training – To best meet the needs of a broad array of clients, Concur provides comprehensive Standard and Premium training solutions offering a variety of tools and resources to cover your needs from QuickStart guides to personalized training.
- Support – Concur offers a combination of phone, e-mail and online technical support services for advice and assistance. Concur’s client portal, Concur Client Central provides self-service tools, timely and informative communications, as well as opportunities to interact with client peers.
- Account Management – A well-rounded team of Account Managers is responsible for Concur’s ongoing client relationships. Account Managers provide continued client care following implementation, helping to ensure clients maximize the value of Concur solutions.
While the standard scope of service satisfies most needs, there are instances when clients need an extra level of assistance, expertise or support to ensure that they achieve their goals. For these times, Concur offers Concur Advantage – a selection of additional services and support to help ensure that your organization maximizes the value of Concur’s core solutions.