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Achieving Success

Easy to Own

Concur has helped more organizations automate their expense reporting process than all the other providers combined! We’re experts in getting you up and running smoothly in a surprisingly short period of time. And we’ll always be there after the sale to help you get the most out of your expense reporting solution.

Whether your needs are simple or complex, every Concur customer receives the highest level of care – from implementation and integration through change management and beyond.

  • The Proven & Trusted Leader - with over 2,800 service implementations
  • Quick and Easy – we are able to get customers up and running quickly – 30 to 60 days is typical for most implementations
  • Complete Deployment – covering business requirements analysis, configuration and training
  • Flexible – we are capable of handling the needs of all customers – from those with less complicated requirements to customers with very complex global needs.

Painless Implementation

Implementing Concur is not just another ERP headache. Our solutions are designed for rapid deployment. In fact, you can choose exactly how you’d like to deploy Concur solutions to best meet your particular business needs.

For most organizations,Concur delivers the ultimate in power and control in an easy-to-deploy service.

Concur customers with more complex needs can work with our own implementation experts who understand your business processes, technology infrastructure and organizational requirements.

Our specialists will work with your staff to configure the solution, integrate your email and back-office systems, and train for optimum systems administration. Our ultimate goal is to assist all customers to ensure a smooth rollout and quick return on investment.

After deployment, we will be on call to help you as your business changes with practical wisdom and sound advice. At every stage, their mission is to make implementing your expense reporting solution as quick, easy and painless as possible.

Seamless Back-Office Integration

Integrating a Concur service into your existing infrastructure is made easy by our wide range of experience. Concur successfully works with clients using every major ERP, finance and payroll system. Our long list of technology, systems integration and travel service partners is a testament to our experience integrating our clients’ back-office technology into one smooth-running Corporate Expense Management service.

So whether you're looking for a solution to compliment your robust ERP capabilities or you’re simply interested in a stand-alone solution that won’t disrupt your current processes, Concur can make it all happen within your budget, more quickly than you might have thought possible.

Fast Adoption for Fast ROI

Concur's change management process provides flexible, effective learning solutions which ensure your success at implementing and deploying Concur's solutions. Because helping employees adapt to new technology is as important as choosing the technology itself, we provide assistance at all the critical stages:

  • Consultative pre-implementation training to make your project team more productive.
  • Configuration guidance for your IT professionals.
  • Customized pre-deployment training for staff trainers, Help Desk, and "Back Office" personnel.
  • Ongoing, end user support with a customizable collection of state-of-the-art online training tools.

Customer Care

Web-based Concur solutions are intuitive and easy to use. With built-in help functions, our services don’t require customers to provide robust ongoing technical support to users. However, additional training is available for organizations that want to ensure that their employees are proficient in and understand the benefits of all our product’s powerful features.

And to make sure your organization keeps abreast of all the latest developments, Concur uses many ways to keep in touch with customers, including a client newsletter and dedicated Account Managers ready to help you and your organization get the most value from your Concur expense reporting solution.

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