Lawson, Chrsty Gustafson
"We decided on Concur because as we became a bigger, global community with our merger with another company Concur offered a global solution in all the countries where we had offices located. They’d already implemented in those countries and that made us feel very secure and very confident about moving forward with our implementation of a new employee expense system for all our offices. "
"It went really well. Concur was an excellent partner to work with, so customer service oriented and responsive. It went about as fast as we thought it would take."
"I think our employees really appreciated the changes they mainly being that they didn’t have to send in their receipts anymore. Everything was online for them. It was faster, they were getting reimbursed in two to three days instead of two to three weeks. Our managers just loved being able to see e-receipts online and know what they were approving now versus kind of oh, they said they went here. We hope that’s what they really did. We can’t see anything, so it’s gone over really well. We’re very happy with it."
"Having everything into an online system where there are multiple ways to look now at what was done in the last quarter, done in the last week, pending approved that each manger can pull it for themselves and take a look at data instead of having to go to financing and waiting for some of the data to be pulled for them, that’s been a great improved functionality. I think our expense specialists in our accounts payable department would just be able to applaud the time savings to it and not having to wait for things to arrive to them. They are able to give better customer service which makes them happy and makes our employees much happier too."
"I cannot believe what a difference it’s made for us in time savings and it’s been really exciting to watch our EMEA employees get the first glimpse of Concur and we had many of them say can we, if we build our own interface to our current systems, can we start using it tomorrow? They were so excited about the automated process and how much easier it was compared to Excel spreadsheets or employees dropping an envelope of receipts on their AP reps desk and saying here we go so to just be able to put it all online and be able to look at it and see the approval process move through. Each stage of the expense report they get to see online. They don’t have to call AP to say what’s happening to my expense report. They don’t have to call their manager to say, have you approved it yet. They can see everything right online. It’s really fun to get caught up in their excitement as we’ve been using it in the US for a while. You’re kind of like reliving it all over again in multiple languages so it’s been, it’s great. I, we’re really glad that we adapted or adopted this new process of doing it so it’s I would say just do it. You’ll be so happy you did."
"As a project manager, working with a third party vendor, I just can’t say enough about Concur’s support and their customer service ands their willingness to take what they are experts in and deal with people like me who this is not my expertise, area of expertise at all, that they’re just really great partners and will take what looks like a very scary and unfamiliar process implementing 23 countries in less than a year and not make it easy but make it something that you feel is possible because you guys know what you’re doing and it makes us feel better to lean on that kind of background and experience because that’s not our area of expertise. We do something else so it’s nice to have that."